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New Contributor
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Internet Slowed To Crawl?
About 12 noon-ish today (up through the time of this posting at 5:47 pm), my internet connection suddenly slowed to a crawl. I reset the router/modem (Cisco DPQ3925) several times, rebooted the computer, changed the DNS numbers (fixed and assigned), released & renewed the IPs, literally everything you're supposed to do, and nothing worked.
All I can figure at this point is that there's a problem on the Cox end of things, or the router/modem is starting to suffer hardware failure.
StephanieS
Moderator
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Please send an email to: cox.help@cox.com and include your full address so I can take a look. I'll also need the account holder's full name and the Cox pin number.
StephanieS
Cox Support Forums Moderator
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Petoskey
New Contributor
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We've been having the exact same problem. A trace revealed it is a Cox issue, specifically two servers in New York and Rhode Island.
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Allan
Moderator
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@Petoskey,
Please send us an email with your full address and a copy of the traceroute to cox.help@cox.com.
Thanks,
Allan - Cox Support Forums Moderator.
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