Internet service

Hello, I had a lower cost internet I called you guys to advise and then you guys said it was because i had too many devices maybe I should upgrade, so I did form $44.95 to double the price $84.95- and I still have the same problem !

I really need you guys to either help me with my service and why its not working , or I will have to cancel my service because its a huge part of my work life and personal as well and unpluging the router doesnt help.

Thank you for your time,