Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
1 Message
Closed
I had an old SB5101 and was having to reboot it every few days to re-establish the internet connection. I searched on these forums and found out about the new DOCSIS 3.0 modems and how they were solving some of the connection drop off issues for some other customers.
I bought a cisco DPC3010 modem to replace the old one and at first everything was great after I set it up. I did a speed test and both my download and upload speeds improved significantly over the older modem.
This is so frustrating. I got the new modem because I thought the drop off issues were caused from the outdated technology in that SB5101. I am now thinking there is something wrong with my account or connection.
I am hoping someone has some advice as to how I can correct these issues so my internet service doesn't drop several times a day.
thanks in advance for you help,
John
Discussions
•
Updated
2.6K
1
0
0
Poor internet service
Discussions
0
0
Cox / spectrum sucks
Discussions
1
0
Reapeating connectivity issues
Discussions
1
0
Connection Issues After Isaias
Discussions
1
0
Tv upgrade to HD
Discussions
1
0
Cox bill wrong
Discussions
1
Poor internet service
Discussions
0
0
Cox / spectrum sucks
Discussions
1
0
Connection Issues After Isaias
Discussions
1
0
Trikein
Contributor III
•
Well its not a problem with your account, I can tell you that much.
A DOCSIS 3.0 modem isn't going to help much if the problem is a signal issue, if anything, it will actually make it worse, like your experiencing.
When you log into the modem, what are the signal levels?
0
0