jjirvine's profile

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Internet Service Keeps dropping

I had an old SB5101 and was having to reboot it every few days to re-establish the internet connection.  I searched on these forums and found out about the new DOCSIS 3.0 modems and how they were solving some of the connection drop off issues for some other customers.

I bought a cisco DPC3010 modem to replace the old one and at first everything was great after I set it up.  I did a speed test and both my download and upload speeds improved significantly over the older modem. 

  • Then, after two days my computers were reporting they didn't have any internet connections and the new DPC3010 had a blinking online light.  I cycled power on the modem and everything was restored once it came back up.
  • Now, the modem is loosing connection a couple times a day and requires
  • I have checked the connections to the modem and everything looks good.
  • I logged into the modem when it had a connection and the status looked good with all 8 X  4 connections

This is so frustrating.  I got the new modem because I thought the drop off issues were caused from the outdated technology in that SB5101.  I am now thinking there is something wrong with my account or connection.

 

I am hoping someone has some advice as to how I can correct these issues so my internet service doesn't drop several times a day.

 

thanks in advance for you help,

 

John

Contributor III

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806 Messages

Well its not a problem with your account, I can tell you that much.

A DOCSIS 3.0 modem isn't going to help much if the problem is a signal issue, if anything, it will actually make it worse, like your experiencing. 

When you log into the modem, what are the signal levels?

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