Internet problems

I signed in with the primary account user. The one whose name is on the bill and the one who opened the account. The only thing I can connect to is email. If I go to "My connection" and scroll to internet tools I come to the upsell page. "If you had cox you could be...."

If I go to Online back up or security software I get

"The page you have requested is not available. This may result from logging in as an Authorized User instead of the Primary Account Holder. For your security, only Primary Account Holders can access certain features such as Cox Security Suite, Secure Online Backup, Parental Controls, and other account management settings."

I have tried this in Firefox, explorer and Chrome. I even tried on my phone through browser and dolphin and I went so far as to try it with TOR. Nothing. I turned on cookies, gave cox.net permissions, turned off any possible Ad Blocking add ons and allowed pop up windows. Still no good. Please help

Alex