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New Contributor
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Internet Outages on Hot Afternoons. Poor Signal to Modem?
Hello Everyone,
As the summer heat has appeared I have begun to experience connection outages later in the day, especially when it is very hot. These outages can last from 10 minutes to over 3 hours. I have had a technician visit my apartment to verify that my modem as well as the cable coming from my wall are all functioning correctly. As an outage was not occurring while the tech was here nothing was solved.
I have come to the conclusion that a poor signal quality my be to blame for my issue and I have attached a screenshot of my modem's signal diagnostics page. These are from this afternoon and reflect the levels that I usually get. I am fairly certain that the power levels shown are outside of the acceptable range and that this my be the cause of my problem. I unfortunately have no idea how to fix this. I was told by the tech that visited my home that all of the cable in the walls is suitable and that there is no problem with my modem.
Is the signal strength as shown causing my issue? If so what can I do to remedy this problem? How can the quality of the signal be improved? The constant afternoon outages make it very difficult to work on any of my projects so I am desperate for a fix. Thank you for your help.
ChrisL
Former Moderator
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From this end the signal levels being reported by the modem don't look good at all. Are there any cable splitters you can try bypassing to see if that makes a difference?
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telliot
New Contributor
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I tried running everything behind the one splitter in my home and found no change in the signal levels. They are coming back identical to those in my first post.
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ChrisL
Former Moderator
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It's still not looking any better from this end. It may be time to have a technician come out and troubleshoot further.
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telliot
New Contributor
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That seems reasonable. I have already had a tech come look at things inside would it be possible to have one come to specifically look at the situation outside? How do I go about setting up a visit from a technician? Thanks.
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XavierB
Former Moderator
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Xavier
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