osidephil

New Contributor

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17 Messages

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Internet drops out momentarily

Hi,

I have an SB6141 installed and have great connection speeds when connected. I noticed it will drop out from time to time and will become more frequent until I unplug the modem and reset everything. The connection will last about a day before I have to unplug the modem again. Can you check the signal to my modem and also I am not sure if I have most up to date firmware for my modem.

Thanks,

Phil

SSCOX1

New Contributor

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46 Messages

Hey osidephil, I also have a SB6141 modem that disconnects occasionally. Here is my thread: http://forums.cox.com/forum_home/internet_forum/f/5/t/1701.aspx

In my case it turned out to have nothing to do with the cabling in my house.

If you go to http://192.168.100.1/ (username: admin password: motorola) you can look at your modem signals and log. Try posting them here.

osidephil

New Contributor

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17 Messages

Thanks here is the info

Downstream

Bonding Channel Value

Channel ID

133

134

135

136

141

142

143

144

Frequency

573000000 Hz

579000000 Hz

585000000 Hz

591000000 Hz

855000000 Hz

861000000 Hz

867000000 Hz

873000000 Hz

Signal to Noise Ratio

38 dB

37 dB

Downstream Modulation

QAM256

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

2 dBmV

0 dBmV

Upstream	Bonding Channel Value
Channel ID	4	1	2	3
Frequency	39963000 Hz	29988000 Hz	33313000 Hz	36638000 Hz
Ranging Service ID	449	449	449	449
Symbol Rate	2.560 Msym/sec	2.560 Msym/sec	2.560 Msym/sec	2.560 Msym/sec
Power Level	42 dBmV	40 dBmV	41 dBmV	42 dBmV
Upstream Modulation	[3] QPSK [3] 16QAM [2] 64QAM	[3] QPSK [3] 16QAM [2] 64QAM	[3] QPSK [3] 16QAM [2] 64QAM	[3] QPSK [3] 16QAM [2] 64QAM
Ranging Status	Success	Success	Success	Success

Signal Stats (Codewords)	Bonding Channel Value
Channel ID	133	134	135	136	141	142	143	144
Total Unerrored Codewords	9659519466	1069576342	1069593610	1069567660	1069556390	9659492002	9659494959	9659494392
Total Correctable Codewords	19	38	19	98	19	21	12	21
Total Uncorrectable Codewords	727	542	568	536	1472	1555	594	668

osidephil

New Contributor

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17 Messages

Time	Priority	Code	Message
Jun 09 2013 07:22:55	6-Notice	I401.0	TLV-11 - unrecognized OID;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 09 2013 07:22:55	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:29	5-Warning	D04.1	ToD request sent - No Response received;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15	4-Error	T201.0	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14	6-Notice	N/A	Cable Modem Reboot due to power reset ;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jun 06 2013 03:59:53	6-Notice	I401.0	TLV-11 - unrecognized OID;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 06 2013 03:59:53	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:29	5-Warning	D04.1	ToD request sent - No Response received;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15	4-Error	T201.0	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jun 06 2013 03:59:05	6-Notice	N/A	Cable Modem Reboot from Software upgrade ;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 06 2013 03:59:04	6-Notice	E111.0	SW download Successful - Via NMS
Jun 06 2013 03:57:54	6-Notice	E101.0	SW Download INIT - Via NMS
Jun 02 2013 22:20:34	6-Notice	I401.0	TLV-11 - unrecognized OID;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:34	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:33	5-Warning	D04.1	ToD request sent - No Response received;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:19	4-Error	T201.0	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:06	5-Warning	T07.0	RCS Partial Service;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:04	6-Notice	I401.0	TLV-11 - unrecognized OID;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jun 02 2013 22:20:04	5-Warning	Z00.0	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:28	5-Warning	D04.1	ToD request sent - No Response received;CM-MAC=dc:45:17:a2:14:0f;CMTS-MAC=00:1d:a2:e7:c5:a6;CM-QOS=1.1;CM-VER=3.0;

ChrisL

Former Moderator

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7.1K Messages

It looks like you picked up a firmware update in that last log. Have you had any issues since?

osidephil

New Contributor

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17 Messages

Yeah I see that the update was on the 6th and I have had the issue since then. I am wondering if the issue could be with my wireless router. I will check the status of that when I get home. The home computer hard wired through the router.

ChrisL

Former Moderator

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7.1K Messages

I would also suggest removing the router and testing to see if your results vary.

osidephil

New Contributor

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17 Messages

HI Chris ,

Good call it seems the wireless router I have is the one deciding to drop the internet. Thanks for the help everyone.

Welcome to the Cox Community

Internet drops out momentarily

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