New Contributor
•
3 Messages
Internet drops for a 30sec to a minute or so and reconnects.
My internet connection has dropped several times a day for the past couple of weeks. I looked the modem logs and see some errors at the time this happens. I was wondering if any one had any suggestions.
Below is one that I had yesterday in the evening.
It's a Motorola Surfboard Model Name: SB6120
I mask the Mac Address and can repost with them if needed.
Thanks,
Brad
|
Time |
Priority |
Code |
Message |
|
Mar 07 2012 18:53:46 |
6-Notice |
I401.0 |
TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
|
Mar 07 2012 18:53:43 |
5-Warning |
D04.1 |
ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
|
Mar 07 2012 18:53:26 |
3-Critical |
R02.0 |
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
|
Mar 07 2012 18:53:13 |
4-Error |
T201.0 |
Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
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B_Ray
New Contributor
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1 Message
I wish I had an answer because I have the same problem and it is very frustrating.
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ChrisL
Former Moderator
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7.1K Messages
Signal levels are far out of specification when I check your modem status. I would say scheduling a service call is in order.
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Greg
New Contributor
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3 Messages
How about on mine Chris? My signal levels are *** perfect right now and I've had 4 techs out... the latest tech today told me that it was because the cable modem was plugged into my surge protector (AC only, not the cable line)... so I humored him and still the same issue... all indications lead to a CMTS or node problem but no one at cox will acknowledge this!!! Help?
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Brad
New Contributor
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3 Messages
Thanks Chris. I removed a couple of splitters and checked my levels on the modem and looks like I gained about 10db. I'm going to try this for a couple days and if everything is ok I'll run another drop to avoid the splits on this drop.
Thanks,
Brad
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Brad
New Contributor
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3 Messages
Chris, could you check my signal levels again please sir. I ran a seperate cable and the modem looks much better now but I'm still getting drops randomly.
Thanks,
Brad
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T123
New Contributor
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2 Messages
This look familiar? http://forums.cox.com/forum_home/internet_forum/f/5/t/477.aspx
I have the same modem as you guys and am having the same problem as well. Will be adding my log over there shortly.
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