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New Contributor
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Internet drops every minute or so
Hi,
For the past day my internet will disconnect for a few seconds every minute or 2. This has never happened before. I removed all splitters and other coax devices from the line and it does not help. My cable modem is a motorola SBG6580. Below is the modem info:
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 106 855000000 Hz 1.2 dBmV 38.2 dB
2 Locked QAM256 105 849000000 Hz 1.0 dBmV 38.3 dB
3 Locked QAM256 107 861000000 Hz 0.9 dBmV 37.8 dB
4 Locked QAM256 108 867000000 Hz 1.2 dBmV 38.2 dB
5 Locked QAM256 97 825000000 Hz 0.4 dBmV 37.9 dB
6 Locked QAM256 98 831000000 Hz 0.9 dBmV 38.3 dB
7 Locked QAM256 99 837000000 Hz 1.5 dBmV 37.8 dB
8 Locked QAM256 100 843000000 Hz 2.1 dBmV 38.2 dB
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 1 2560 Ksym/sec 37600000 Hz 39.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 31200000 Hz 39.5 dBmV
3 Locked TDMA and ATDMA 3 2560 Ksym/sec 25400000 Hz 39.5 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Time Priority Description
Sun Jul 20 02:30:35 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 19 23:19:59 2014 Notice (6) TLV-11 - unrecognized OID;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.0;CM-VER=3.0;
Sat Jul 19 19:40:59 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 19 16:36:47 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.1;CM-VER=3.0;
Sat Jul 19 13:47:34 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:35:b5:34;CMTS-MAC=a4:4c:11:8b:62:76;CM-QOS=1.1;CM-VER=3.0;
Anyone have any idea what could be going on with my connection?
sithlord9848
New Contributor
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Anyone?
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Health_Edge
+5 more
Valued Contributor III
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Signal levels look good. Could be the gateway. Have you tried another unit? Other then that nothing comes to mind.
And by the way..theres only like 3-5 users that actually help others. If you want help, feel free to try to help another customer here. Give to get.
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BobInPVE
New Contributor
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Having the same problem with the same cable modem. Started this afternoon. Never had this kind of a problem before
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sithlord9848
New Contributor
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I'll try buying a new modem from bestbuy tomorrow. I'm going to buy a new modem from bestbuy tomorrow to see if it fixes the issue. Turning off the wireless portion of the modem seems to stabilize the connection a little bit. Now I only get disconnected every 4 - 5 minutes.
What area are you in BobinPVE? I'm in New Orleans, LA.
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Health_Edge
+5 more
Valued Contributor III
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Just make sure you can return it incase the problems continue. I would suggest the Netgear N450
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BobInPVE
New Contributor
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I'm in southern California
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sithlord9848
New Contributor
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Looks like my issue got resolved this morning. Cox called me this morning to cancel my technician appointment. They said I was, apparently, part of a nearby outage. Next time I have this issue I'll ask if their is an outage near my area. Thank you Health Egde and BobinPVE for your help.
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Health_Edge
+5 more
Valued Contributor III
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Ahh, a outage. If it makes you feel better, your setting up the trouble call might have been what triggered the outage and alerted them to the problem. So you might have helped get alot of other people back online who weren't calling.
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