Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
43 Messages
Closed
I started having trouble with my Netflix streaming to my smart tv tonight so I began investigating and found something very interesting... Initially I tried a ping to netflix.com and every request timed out. I figured maybe their servers don't accept incoming pings so I tried a tracert next and this is what came back.....
Tracing route to netflix.com [107.20.154.246]
over a maximum of 30 hops:
1 7 ms 7 ms 7 ms 10.51.0.1 - My modem
2 7 ms 7 ms 7 ms 172.21.0.180 - Cox
3 42 ms 29 ms 29 ms 70.169.77.248 - Cox
4 44 ms 59 ms 45 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109] - Cox
5 31 ms 31 ms 32 ms 68.105.30.10 - Cox
6 72 ms 66 ms 65 ms 54.240.229.102 - AMAZON??
7 66 ms 67 ms 67 ms 54.240.229.12 - AMAZON??
8 79 ms 79 ms 79 ms 54.240.229.164 - AMAZON??
9 66 ms 67 ms 65 ms 54.240.229.125 - AMAZON??
10 73 ms 73 ms 73 ms 205.251.244.22 - AMAZON??
11 66 ms 67 ms 68 ms 205.251.245.11 - AMAZON??
12 65 ms 67 ms 67 ms 205.251.245.123 - AMAZON??
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 69 ms 69 ms 74 ms 216.182.224.197 - AMAZON??
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
So what I am wondering is why my internet connection is being routed through AMAZON connections to get to Netflix. The last time I checked, Amazon didn't own Netflix, nor are they an ISP and they certainly don't own Cox. As soon as my connection moves from the Cox network over to Amazon you can see that all of the connection times go up, or even time out.
Here's a tracert to Yahoo.....
Tracing route to yahoo.com [98.138.253.109]
over a maximum of 30 hops:
1 8 ms 7 ms 7 ms 10.51.0.1 - my modem
2 7 ms 7 ms 7 ms 172.21.2.180 - Cox
3 36 ms 19 ms 19 ms 70.169.77.248 - Cox
4 41 ms 42 ms 44 ms sanjbprj01-ae0.0.rd.sj.cox.net [68.1.5.184] - Cox
5 160 ms 43 ms 43 ms 68.105.31.47 - Cox
6 95 ms 109 ms 99 ms ae-9.pat2.dnx.yahoo.com [216.115.96.113] - Yahoo
7 80 ms 79 ms 79 ms ae-6.pat1.nez.yahoo.com [216.115.104.118] - Yahoo
8 80 ms 79 ms 79 ms ae-0.msr1.ne1.yahoo.com [216.115.100.1] - Yahoo
9 79 ms 79 ms 79 ms UNKNOWN-98-138-97-X.yahoo.com [98.138.97.3] - Yahoo
10 81 ms 79 ms 79 ms UNKNOWN-98-138-97-X.yahoo.com [98.138.97.47] - Yahoo
11 81 ms 79 ms 79 ms po-17.bas1-7-prd.ne1.yahoo.com [98.138.240.20] - Yahoo
12 80 ms 81 ms 80 ms ir1.fp.vip.ne1.yahoo.com [98.138.253.109] - Yahoo
Trace complete.
So in this we can see that my traffic takes a different route and jumps directly from the Cox network on to the Yahoo network and then connects.
I ran a tracert to a website that I run next....
Tracing route to azcheermixes.com [192.0.78.24]
over a maximum of 30 hops:
1 6 ms 7 ms 7 ms 10.51.0.1 - my modem
2 7 ms 7 ms 7 ms 172.21.0.180 - Cox
3 28 ms 22 ms 39 ms 70.169.77.248 - Cox
4 20 ms 21 ms 19 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19] - Cox
5 20 ms 22 ms 21 ms ae-7.r00.lsanca19.us.bb.gin.ntt.net [129.250.194.165] - NTT America
6 34 ms 34 ms 34 ms ae-17.r04.lsanca03.us.bb.gin.ntt.net [129.250.6.202] - NTT America
7 21 ms 21 ms 25 ms ae-6.r21.lsanca03.us.bb.gin.ntt.net [129.250.5.69] - NTT America
8 30 ms 29 ms 31 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150] - NTT America
9 32 ms 31 ms 31 ms ae-36.r02.snjsca04.us.bb.gin.ntt.net [129.250.5.242] - NTT America
10 29 ms 29 ms 29 ms xe-0-6-0-8.r02.snjsca04.us.ce.gin.ntt.net [128.241.1.150] - NTT America
11 30 ms 30 ms 29 ms 192.0.78.24 - Wordpress (my site host)
Trace complete.
Low connection times, no timeouts and NO AMAZON. Does anyone know why Cox traffic to Netflix is being routed through Amazon??
Discussions
•
Updated
6.1K
1
0
0
SSID & Password
Discussions
1
0
Worst Service Ever!
Discussions
1
0
I have no service
Discussions
1
0
Is this a real cox number
Discussions
1
0
Variety pack
Discussions
1
0
They don’t care
Discussions
1
0
Worst Service Ever!
Discussions
1
0
SSID & Password
Discussions
1
0
Disney plus won’t play shows
Discussions
1
0