Incoming fax unavailable

Question

I use my cox phone line as a 'fax only' line. It is a new line and I recently discovered that although I can receive faxes, I can not send them. When a telephone number is entered, I can hear the rings, but the receiver has no rings.  My phone is  part of the cox TV, internet, phone bundle subscription. What might be the problem?

ChrisL · Answer

Can you connect a regular phone and try dailing to see if the other end picks up?

KerryJ · Answer

I have the exact same problem. The regular phone works fine.  My fax is a high end HP scan/fax/printer.  Is there a Cox moderator that can get us some tech help on this?    Oh sorry Chris I didn't realize you were a moderator.   Again, just like Vee, I can receive faxes ok but the fax machine says 'No Dial Tone' when trying to send a fax.

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Incoming fax unavailable

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