oakton's profile

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IMAP Server Deletes Emails from Trash Folder Automatically

I have been using Outlook 1013 with Windows 8.1 to receive emails in my Cox account for the past month. I have found that emails are automatically deleted (overnight) from my Trash folder two days after they have been deleted from my Inbox folder. If I disconnect the internet line from my computer overnight, the emails are in the Trash folder in the morning and are not deleted until the internet connection is reestablished, which indicates that the IMAP server is deleting the emails rather than Outlook 2013 itself. Microsoft technical support also confirms that Outlook 2013 is not deleting the emails. I have contacted Cox technical support, but they are unable to resolve the problem. Is there a solution to this issue? Thank you

Former Moderator

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This actually standard behavior for the trash folder on the server.  One possible alternative you could try is making a personal folder of our own to move trash items to and setting up a rule that deletes them automatically as per your requirements.

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I note that this was not standard behavior for the POP server that I had previously used before I installed Outlook 2013. Could the two days be changed to a longer period such as one week? Thank you

Former Moderator

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7.1K Messages

Yes that is correct.  When you configure your mail client for a POP connection the trash folder on the server is not used as how all email is stored locally on the PC that downloaded it.  You could reconfigure your email client for POP access however if you choose to go this route your messages will not be synchronized across multiple platforms.

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I will follow your suggestion and move the emails that I wish to retain for a longer period to the Archives folder. Thank you

Former Moderator

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7.1K Messages

Definitely let me know if I can explain anything else for you.

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