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bkb

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I received the mini boxes, installed, now I am not getting some of the channels I was getting. How do I get them?

none of our local stations are coming in while using the mini box. I can watch the weather channel (2) and other channels on the tv essential, but why would the local stations ABC (10) NBC (3), CBS (12) and a few more not work? has error message "sorry there is currently no TV signal detected on this channel. the channel may be temporarily off air.....," Error message 3.1.4 area is Wichita, Kansas

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Dina

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394 Messages

bkb, 

Is this happening on both boxes in the home? Have you attempted to reboot the box by unplugging the power cord for 15 seconds? 

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bkb

New Contributor

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3 Messages

yes it is happening on both boxes, I have tried to reboot per your directions, still cannot receive the stations

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bkb

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3 Messages

bkb said:
yes it is happening on both boxes, I have tried to reboot per your directions, still cannot receive the stations
we were able to get the issues resolved, had to have the technician come out to replace the outside as well as new inside cable lines in order to make the stations come in. According to the tech, the boxes are supposed to have the same frequency as our previous cable service, but they are discovering that is not the case. A BIG headache just to watch television, may have to look into going back to an antenna in the future.

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MidwestWriter

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7 Messages

Thank you for posting this!  I have the same issue---used to get TBS before installing the mini-boxes, but now I get the 3.1.4 error message.  Did an online chat with Cox that told me to wait 24-48 hours.  There was no change.  Online chat had said I might need to have a technician come out if not resolved on its own in that 24-48 hr time-frame.  Now it's a week later, so I decided to look on the forum and found your post.  I've decided not to bother with it if that's the case---I've learned to do without TBS.  Maybe just need to learn to get along without TV at all, like I did for four years after a move.  (Finally gave in to watch football!  

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DustinP

Moderator

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1.1K Messages

Hi MidwestWriter,

Finding the channels have restored after an appointment, we can open a ticket for you. If you'd like us to look into this for you please email us at cox.help@cox.com.

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