I have had a terrible experience with Cox today.

i am new to cox also and have been waiting since 5:30 pm for them to restore my service. the csr on the phone are not available 24hours but website says it is 24/7 and it has been saying busy since 6:00 pm when the closed! to be the only major cable company and the price they charge they should afford to stay open 24/7. this is ridiculous! think direct tv is my future. 

well, after a couple years of complaining about channels that are broken up or "out of service" with no resolution, now both channels showing the NFL games are "out of service" and the tech is supposed to show up Wednesday. so much for the firs week of the NFL. for as much as they talk about how inconsistent satellite is, it really sucks to sit down to watch some TV and only get to watch what shows they want to show.

Hello,

That is certainly not the experience we want you to have.  Was your issue resolved.  Would you be willing to send us an email to coxhelp@cox.com so we can address what happened here?

Stilwa8n2, I'm concerned that you had such difficulty reaching support.  Can you tell me what city you are in and if you recall what number you dialed for support?  You should be able to reach us 24x7 so we definitely want to find out what's going there.  While it certainly doesn't make up for the trouble you had reaching us, I do want to share that we have 24/7 chat available.  If you access the link below and look on the right side of the page we have our various contact options listed.  Including online chat.  

If any of you are still having issues please let us know here or send us an email at coxhelp@cox.com

My cox experience has been horrible. Two weeks ago I go in to order cable and had a few of my military friends go with me so they can sign up as well. The person that was helping me messed up on placing my service order and signed me up for a cable service that was NOT what I asked for. We had the channels we wanted for about a week until something went wrong up on the pole. I called cox to send someone out to fix it. The first person only ran a new cable from the pole to the house and left. So again I had to call because the problem still was not fixed and again they sent someone out 2 days later and he went up on the pole and fixed the problem there but added something that blocked the channels we wanted. Now I am stuck with channels that I do not want and don't even want to watch TV. I want my channels back. I spend time away from work to be here each time a service person had to come out ( money I lost), for a week have not been able to watch the shows I ordered cable for( a waste of cable) and time on the phone to get no where but another service person coming out for fix the problem and get told I have to pay for this. What a rip off. If it all had been entered intot he computer right and their stuff worked right I would not be so unhappy.

I am looking at calling all my friends and we all go to satelite TV. Even the internet service is bad and drops to much.

I honestly believe they have the criteria that clearly states "hire morons only for cheap pay".  They sent a technician over today that was completely useless.  I wasn't receiving any channels and he blamed everything from wrong splitters to faulty wires that needed to be changed.  When he left I took my cable box to the local cox store and swapped it out for a new one.  WHAM BAMMM thank you mam the problem was resolved.  This guy did a poor job in examining the problems.  He was too heavy to go into the attic to thoroughly check the wiring and had absolutely NO clue where the wires ran throughout the house.  Horrible Service Period!

Well ANOTHER tech came out AGAIN same problem and again still no channels. And to think I have to pay for this? Calling cox gets nothing done only more delays because now I have to wait until Sunday for another to come out to fix what they have messed up. I'm calling or emailing the head office about this. 1 week and no channels only bad service

I have also had terrible service from Cox communications, the ONLY people that treated me with respect and courtesy were the technicians. I have to give the techs kudos. But as far as the customer service people and the online chat support? Forget it. I have had several issues and finally just turned one of our DVRs in, I don't need the hassle. The last time I chatted with support, I lost internet connection while I was in the chat with the tech, I had to wait for the internet to load back up (this happens several times a week), then I had to wait for another chat tech. They asked for my information, I gave them the name on my account, the address and the pin on the account. No sooner did I post it and the support person said that He was in Arizona and since I am in Florida he can not help me because he does not have access to my account. He told me to call (mind you, this is after hours, the call center has already closed for the night) the customer support. I told him I do not have a phone. He said he would transfer me. The tech he connects me to asks the same identifying questions the last two people asked. I gave the answers and told them about our internet, about being transferred and disconnected so many times. I told them I want a credit for the hassle and I want to see about downgrading our service. I wanted to see what cheaper packages you have. Well, needless to say, I got transferred again, being told it wasn't their department. I had to go through the whole thing all over again, this time the chat support person told me the only way I can do anything as far as packages or credit or returning the cable box is to go into the retail store. By this time I was fuming, I advised them that I was unable to go to the store, that it would take 30-60 seconds for the tech to pick it up. they gave me a phone number to call, I said I don't have a phone, then they gave me a location 40+ miles away, in Ocala. I told them, "I don't have a phone, what makes you think I have a car??" Then they gave me a Gainesville location, I told them I am disabled and unable to walk the distance from the bus stop to the location, after taking 3 buses to get there. They finally scheduled a tech to come get the box. But I still don't have any way to get a credit on the account for the horrible service. I just moved to the place I am, and they don't allow satellite, I will make sure to check that detail before moving in someplace else when my lease is up.

I used to work for Time Warner cable in Ohio and I would have been fired if I talked to a customer the way I was spoken to in the chat session. We were not perfect, but we had 24/7 customer service via phone, and we covered not only Cincinnati, but also Dayton areas.

Cox is horrible, I am tempted to go without the TV at all and lose the internet as well.....the only thing stopping me right now is school, but once I'm done with school, I will have no use for it. They need to retrain their customer service and chat people.

I sent you a private message asking for more information.

Well, I decided that I would try COX cable in Oklahoma hoping they could provide better service than AT&T.  However I am finding out that they are the WORST.  I have had them setup my home last Monday Oct 1.  The tech left and everything seemed fine.  I went to my sons football game returned home to find my WIFI connection being intermittent and slow as H***.  I pay for their ultimate service and I expect better than substandard performance.  So I called tech support the said they would send a tech and what time was good for me.  I choose Monday the 8th.  The tech calls the home phone which is strictly an emergency phone.  SO at 4:18 pm I call and they cancelled my appointment due to no contact.  I was sitting in my house the whole time waiting.  So they reschedule the appointment once again for today 10/9.  I spoke to the tech at 1225 pm and said I was not available but I would be in the home from 1 to 4.  He calls at 3:02 pm, I miss the call due to bathroom.  I immediately call back and the CSR tells me I have to reschedule the appointment again!!   I am so livid right now I am searching on my phone for AT&T packages to switch back to.  These people are ridiculous. Now they want to reschedule the appointment again.  This is by far the WORST SERVICE I have ever received from anybody in the world. 

Don't ever try to tell them NOT to call, that you WILL be there, because they call anyway. Every time I tell them not to call because I have no phone and my daughter will be at work, they call her phone. One time they called my phone (that is not in service) and when they didn't get an answer, they called my daughter's phone three times. This is all after I told them not to call because I will be here all day.

$65.00 for internet ? WTF cox?? It's so hard to get customer service on the phone, but once you payment is overdue you get 100 phone call in one day. F U COX! 

I just came from the "24/7" technical support webpage and saw that it is "unavailable."  Also the way "24-7" is written it looks like that is for billing as well as technical support.  I tried both online and by phone and just got the message: "call  back during regular business hours." I also have had Cox for less than a month and regret getting it.

Sadly, you'll need to expect more of the same...  From one Cox victim to another - I feel you're pain .  I'm lucky enough to have a chance to try the devil I don't know (CenturyLink connected today!  The internet is literally 4x faster for 40% less cost - DirecTV install next week, and no more Cox).

My favorite part is how they'll gladly connect you without you requiring to wait at home, but won't even consider sending someone out on a service call if you're not there - even if all your equipment is outside & accessible.  Money motivates.  Easy to get their attention when they're selling you something, but when you actually want them to deliver on the promises you paid for, you're SOL...

Did you get the bill yet?  One time I asked a question ane the guy charged me $ 50.00 as customer education!

COX SUCKS! They have poor service, high rates and they LIE to their customers. They just want your money. They don't care if you're happy or not.