How do I STOP the "are you still watching TV? box from popping up?

I will be watching TV, and a box keeps popping up asking "are you still watching TV". If I don't press select, then it changes channels, to something I don't want to watch. Someone on here suggested to press the change channel up or down every hour or so. TO COMCAST: I DONT WANT TO PRESS ANY BUTTONS. IF MY TV IS ON, I AM EITHER WATCHING IT OR LISTENING TO IT! Please give me a solution that will make this go away completely! .

Responses

Health_Edge

Valued Contributor III

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4.2K Messages

Do you have Comcast?

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Domino

Valued Contributor III

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2.8K Messages

Don't watch any SDV channels for four hours continuously. [BTW, your TV being on or off is irrelevant. It's your cable box doing this deed. And what does Comcast have to do with this?]

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ChrisL

Former Moderator

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7.1K Messages

As others have mentioned the channel you're viewing is likely delivered via a technology called switched digital video. These channels turn themselves off when nobody in your area has been watching. That is determined based on interaction with the box which is why you see the prompt on the screen with the warning. Pressing select when prompted will confirm you are still watching the channel telling the equipment on our end to continue broadcasting.

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charaz1949

New Contributor II

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12 Messages

Comcast (sorry COX) is who I have for cable. It is their box

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charaz1949

New Contributor II

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12 Messages

Domino said:
Don't watch any SDV channels for four hours continuously. [BTW, your TV being on or off is irrelevant. It's your cable box doing this deed. And what does Comcast have to do with this?]

Since I pay a lot of money for cable, I don't feel I should have to switch channels every 4 hours, or answer that I am "still watching". COX should find a fix for this as it is very annoying.

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charaz1949

New Contributor II

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12 Messages

ChrisL said:
As others have mentioned the channel you're viewing is likely delivered via a technology called switched digital video. These channels turn themselves off when nobody in your area has been watching. That is determined based on interaction with the box which is why you see the prompt on the screen with the warning. Pressing select when prompted will confirm you are still watching the channel telling the equipment on our end to continue broadcasting.

Sometimes I am not right in front of the TV when the prompt comes up, but I am actively listening. IMO, for the money I am paying for cable, I should be able to keep watching as long as I want without having to verify that I am still watching.

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Health_Edge

Valued Contributor III

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4.2K Messages

charaz1949 said:
Comcast is who I have for cable. It is their box

Do you know your on a Cox forum? Not Comcast.

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Domino

Valued Contributor III

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2.8K Messages

charaz1949 said:
Domino said:

Don't watch any SDV channels for four hours continuously. [BTW, your TV being on or off is irrelevant. It's your cable box doing this deed. And what does Comcast have to do with this?]

Since I pay a lot of money for cable, I don't feel I should have to switch channels every 4 hours, or answer that I am "still watching". Comcast should find a fix for this as it is very annoying.

If you are getting Comcast Cable, why are you bothering a Cox forum?

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charaz1949

New Contributor II

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12 Messages

Sorry, I was with Comcast for almost 20 years. I meant Cox.

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Welcome to the Cox Community

How do I STOP the "are you still watching TV? box from popping up?

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