How do I get this fixed?

"Besides removing splitters"

Not sure if you fully read my post - the splitter goes to whole home DVR... If I remove the splitter, I lose the whole home DVR... Also, I specifically mentioned the numbers were better even AFTER they put the splitter in for the whole home DVR, so while the splitter may be impacting things, it is not the ultimate answer....

However, if this is an excuse to get rid of the whole home DVR (seems pretty pricey), then I guess I cannot complain. I just posted here because it seemed in some posts people got help. Lucky them, I guess....

When did you have the whole home DVR? Did the problems start around then? Maybe some wiring was installed at the same time outside or somewhere else that is lowing your signal. If you have checked everything inside, then I would suggest having a technician to check the outside stuff. Those levels are certainly low/weak.

"When did you have the whole home DVR? Did the problems start around then? "

Sigh... First, I know you are just trying to help so thanks. But... For some reason I get the feeling no one is reading what I have written.

I already said, " the numbers were better even AFTER they put the splitter in for the whole home DVR, so while the splitter may be impacting things, it is not the ultimate answer...."

Just for the record, here are the numbers with the splitter removed. Only a slight improvement....And no significant change to the actual download speed measured by Cox's own speed test - it actually dropped slightly...

There were no changes inside out home when the signal dropped... Something happened outside the house -something that did not require an appointment from me. But it seems they will not even fix what they did without an appointment from me.

Very frustrating, and not the first time something like this has happened. It has literally gotten to the point that when I see a Cox truck in our neighborhood, i check signals later that day because it seems when they fix something for one person, it makes it worse for others.... That pattern has happened several times since we've lived here, and appears to be happening again, as I checked signals when there was Cox truck in our neighborhood - silly me, actually hoping that we were getting the speed upgrade an instead i get given  crappy signal again.

I am guessing when people complain, they likely threaten to leave a lot. But I am giving Cox over $200/month, and to say the service (or lack of) has been poor in this and other cases is a huge understatement, and if nothing else is at least causing me to look at other options.

mildewman said:
Sigh... First, I know you are just trying to help so thanks. But... For some reason I get the feeling no one is reading what I have written.

I read everything you said. When I was talking about wiring, I didnt mean splitters, I meant maybe a amp or sime kind of filter put outside in the house box or on the pole. Your latest post seems to agree, When was the last time you did have a technician out to your house? I get your point and frusteration of needing a tech even if the problem is not in your house, but the maintence people won't know what to fix unless a tech comes out and finds out what the problem is. I think you can schedule a "service verification" or something where they just go out and check levels at the pole, but I don't think that would solve your problem, but you can try it.

Or better yet, what kind of solution were you looking for? You might be able to get in touch with one of the engineers directly either via here or the DSLReports.com Cox forum. Either way wish you luck. I will drop off and let a moderator take it from here./

Your downstream power levels are awful, as you already know. If I was you I'd call in and get a tech over to find out what's causing it.

Remember to record everything, write down who you talked to, what they did, what they said. You may need that later if it becomes a recurring issue. Like you, I don't have a lot of faith in the techs right now, so make sure you have a running record of what they are doing.

While the process was not pleasant, they did improve my signal levels... Looks much better, don't they?

Hi Tffany,

Thanks. My frustration was from the past history of summer signal issues that I thought had been foxed a few summers ago, only to have them return...

Combined with the chat agents who were VERY unhelpful - as I think I mentioned, the one told me my modem was bad... Obviously not the case...

Anyway, When I was muttering about the internet issues this past week, my wife had mentioned the tv signal had been dropping out as well, giving the message that signal not available in the middle of watching tv....

She said that did not happen Friday or today, and, as I posted, our internet signals are MUCH better.

For what it's worth, the tech who came to our house was patient despite my obvious frustration.

Wow.... Cox, way to make the fact that the issue seems fixed into a still unhappy ending....

I just found out this morning that I have been charged a service call from Cox for the visit.

I had been told that I would only be charged if the problem were INSIDE my house.

The ONLY change made inside my house was plugging in the outside signal booster they added, which he wanted to add because he said the signal leaving the Cox box on the OUTSIDE of our house was low...

NOTHING was noted or changed as a problem INSIDE our house, nor did the tech note there would be ay charge for the call.

Cox is claiming they will credit the fee, but that remains to be seen.

More importantly, they are acting as if they are doing me a favor by crediting the fee, when based on what I was told prior to the visit, it never should have been charged to begin with.

Sigh... As noted previously, this experience has not been pleasant, but at least it ended well. Now even that aspect has been taken away by Cox...

Can someone from Cox please explain why I was charged the service call in the first place.