bloke53's profile

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Hoax email from Cox?

Received below email yesterday from "Cox". I think it's a hoax. Wondering If anyone else received one like this.

Important Update for Cox Secure Online Backup
Dear Cox Secure Online Backup User:
Cox has released a critical security update to the Cox Secure Online Backup for Windows client you may have installed on your computer. We recommend all customers install the update at their earliest convenience.
  • You will be automatically prompted to update the software the next time it's loaded. In addition, you can also update by following these steps:
  • •  Click on "Settings" icon from the home screen of the application
  • •  Click on "Advanced"
  • •  Select "Check for updates now" button
As an added security measure, we recommend that you also change your Cox password.
Thank you for being a Cox High Speed Internet customer, Cox Customer Care
Please add Cox_Net@updates.cox.com to your address book to ensure you receive future emails. Cox Communications respects your privacy. For a complete description of our privacy policy, click here. If you do not wish to receive emails like this in the future, please click here. ©2013 Cox Communications, Inc. All rights reserved.
This email was sent by: Cox Communications, Inc.
1400 Lake Hearn Dr. Atlanta, GA 30319, USA

Community Manager

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143 Messages

Hello Bloke,

This is in fact a legitimate email from Cox making you aware of an update for Cox Secure Online Backup.

 It is a good idea to be careful with email, typically a hoax email will ask you to reply back with specific personal information, or ask you to fill out a form.  

For more information about "Fake" emails you can visit the page linked below:

http://ww2.cox.com/residential/support/internet/article.cox?articleId=5156afd0-bd16-11df-76c0-000000000000

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Thank you ChrisB for addressing my paranoia. It just so happens though, that when I followed the instructions and accessed " check for updates", curiously, there were none!!!  

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