High latency and terrible upload speeds

Since I have wrote this post I reset my modem and since then, over 12 hours, it has been fine now. Yes, I have the peer-to-peer distributing of updates disabled, along with most of the privacy non sense. I will however keep an eye out on network connectivity if it happens again, possibly run fiddler or wireshark, to see if any outbound information is being sent without my consent!! 

As for as the logs go, I will do that if it occurs again. There were 0 correctable and 0 uncorrectables at the time of the post after I noticed it. I had not been home for a couple days since the last time I reset it.

Oh and since you had answered Chris and I am not as familar with cable connections as I am DSL, does cable have anything like interleaving and fastpath on DSL? Interleaving is an error correction protocol that is implemented for your line at the DSLAM. With Interleaving enabled, the DSLAM can correct errors in the data stream it receives before passing that data to your gateway router. It is usually implemented on noisy or marginal lines and can greatly increase sync stability and effectively eliminate "first hop" packet loss. The largest drawback to Interleaving is that it will increase your ping time, specifically to your first hop gateway router. I would not want anything like this enabled...just curious if there was or if there is some sort of interleaving going on, could it be disabled? :)

As far as logs go, I do not see any place in here to export. There is a diagnostic tool for ping and tracert, but that is it. I usually just do that in cmd prompt. The above is now showing errors now, but my ping is somewhat stable again as of right now. Upload speed is a little lower than normal.

Now, see, your downstream power is on the "hot" side, while upstream is starting to get "cold".

Do you have any sort of cable amplifier in your setup?

I am not sure what a cable amplifier is BrianS, but that sounds interesting.

Yes. I am receiving packet loss and ping timeouts on and off. I guess I could schedule a call for a Tech to come out. These apartments are terrible and probably have bad wiring IMO. Lol. Do I have to call the 1-800 number for that Becky?

It amplifies the signal.  Some work only on the downstream, others work on both the downstream and the return.  In your case, it would be BAD to have an amplifier involved, since your downstream power is on the high side, while your upstream power is getting lower.  The reason why the upstream power goes down is the cable modem is smart enough to figure out it doesn't have to send as much juice if an active return amp is involved.  35ish is where it gets flakey, so you are real close to that.

Aww I see. I do not have an amplifier from the wall to my modem to my pc. If there was one anywhere in my setup it would be outside of my apartment, setup by someone else or Cox.

This is 3 days after the tech came out for 5 minutes and all he did was add a power dampener in between my modem and coax cable to the wall. The power level for the download speed as decreased some, closer to 0 now, but my upload power is still somewhat high. It does spike up to closer to 50 and sometimes above 50. I am going to take matters into my own hands and I ordered a Motorola Signal Booster 1-Port Cable Modem TV HDTV Amplifier with Active Return Cable Modem Boost to see if this takes care of the returning signal, even though this is something Cox should provide IMO or the techs should know about. He did not seem to care about my upload power at all. I will continue to monitor my connection and then install the Amplifier above when it comes in a couple days and post my results after a few days.

Sorry to say I don't think you will ever get any serious help for any problems regarding your speeds not being what you pay for. That being said I suggest using a paid VPN (my personal favorite is openvpn). TorGuard is a great service and it is at a fair price. I am able to achieve the download and upload speed I pay for using it. Look at it "glass half full". This way you increase your online privacy. 

If you would like my personal opinion why this is possible I would have to say, and I'm sure I will be called a liar, Deep Packet Inspection. Latency is inherent to DPI. 

Getting the run around isn't fun but a few extra bucks more a month and you get the privacy of OpenVPN (or whatever flavor you find suits you best) and the speeds you pay for. Also the only other alternative is sat or ATT DSL (yuck).

I would like to know how the amp you ordered works. My guess is it will either do nothing or cause you more issues. It's best to not waste your time on such products. The connection between you and cox requires a certain "harmony" of many different things. It might sound odd but boosting signal can be very bad and if signal strength was your problem it would need to be fixed on cox's end or at least that would be the safer way to go. If your problem were to fix itself all of a sudden your booster would more than likely actually cause you to have a worse throughput. I have such a high signal coming in that I have to have a splitter in place to even it out. 

If you put any more money into the issue I would look into getting a better modem. Not sure what you have but a modem with more channels can't hurt. ESPECIALLY if you are a customer with the ultimate tier package. I have ultimate and invested in a SB6183 and there is noticable difference in connection stability. The cisco modem I had works fine with any of the top level packages so it could also have been on it's last leg. Old hardware that is known to run extremely hot is never good. There are many things to check before throwing money at signal boosters or the like. If they worked everyone would own them and be singing their praises from the mountain tops. 

Do you happen to live in RI? Been having a similar problem since 8/4 and the big storm that took out power around here. Normal download, intermittent slow upload with packet loss and latency to the first hop and changing upstream levels. Even if your not in RI, sounds like similar problem. My problem is being caused by interference or noise at the node, which there is a active UNO ticket for. 

I am going to try the amplifier. If it does not work then I can always send it back. I do have it plugged into a powerstrip, but I only have the modem, cable box, and TV plugged into it. I really do not watch TV too much, but the times I have been watching the upload power and it seems fine.