HDMI problem with Cisco 4742HDC

Cisco boxes seem to have marginal HDMI outputs. Just for grins, I try inserting an HDMI amp/equalizer in between your 4742HDC and your TV. Not recommending a brand, but look at:

http://www.amazon.com/Tripp-Lite-Equalizer-1920x1200-B122-000/dp/B000N5YF9Y/ref=sr_1_1?s=electronics&ie=UTF8&qid=1412661510&sr=1-1&keywords=hdmi+amplifier

Thanks for reply Domino, I will consider it but not sure I can get to many grins out of $40+ dollars for something that should work (grin). It is only a 6ft HDMI but may help. Do you know if exchange, connect and boot will work without any configuration to host unit 9865HDC?

Don, 

It sounds like you have exhausted all normal troubleshooting steps (and then some.) The next step would be to schedule a technician to come to your home to exchange your box. Contour equipment is not exchangeable at the Solutions Store and there are no settings (in the box or remotely) that would affect the function of the HDMI output of the box.

Please be aware that recordings on the DVR are non transferable so I ask that be sure view all recorded content on the box. When you are ready you can call in to your local office to schedule an appointment or we can schedule it for you. If you'd like an Admin to take care of the scheduling please email cox.help@cox.com with your account information, availability and a reference to this post. 

Thanks ColleenD, you cleared up the self exchange question. Since it is only the client 4742HDC that has problem, I suspect the recorded programs on host unit will not be affected. If that is not correct please let me know. I can call local office about appointment. Thanks again.

Question for Cox Moderator,

I called this morning and setup appointment tomorrow @ 1pm to 3pm for tech to troubleshoot this problem. This afternoon ~ 4pm when I turned on box/tv everything was normal. Over next 2 hrs restarted box/tv 6 times with normal startup. Seems problem has corrected itself and I’m contemplating canceling appointment.

Question is can a moderator tell if an update or any process done to my box via cable this afternoon between ~ 1pm to 4pm?

Edit: Never mind, I canceled appointment and ask about anything between 1 and 4pm. Was told nothing showed in notes, so I guess it was magic at least until it returns! Thanks to all for help so far though.

Don318 said:

Question for Cox Moderator,

I called this morning and setup appointment tomorrow @ 1pm to 3pm for tech to troubleshoot this problem. This afternoon ~ 4pm when I turned on box/tv everything was normal. Over next 2 hrs restarted box/tv 6 times with normal startup. Seems problem has corrected itself and I’m contemplating canceling appointment.

Question is can a moderator tell if an update or any process done to my box via cable this afternoon between ~ 1pm to 4pm?

 

Edit: Never mind, I canceled appointment and ask about anything between 1 and 4pm. Was told nothing showed in notes, so I guess it was magic at least until it returns! Thanks to all for help so far though.

It will most likely return. About once a month I lose audio on my Sony TV when I'm heavily using the >>, pause, and << buttons during a program playback on my 8642HDC DVR. Simply toggling thru the Sony inputs, or temporarily disconnecting the HDMI cable (anything to force a 2d handshake) brings back the audio. I think adding the HDMI amp solved the problem, but it happens so rarely it's hard to be sure. Strange thing, this HDMI...