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New Contributor
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HDMI Passthrough
I just had the Countour (Cisco DPQ3925) DVR installed. Video (and audio) is output via HDMI and goes first to my Onkyo receiver and then on to the TV. I have HDMI passthrough turned on in the receiver so that when the receiver is off, the video and audio are passed through to the TV. However, now when I turn on the receiver, the video remains but there is no sound. During the install, I did hear sound via the receiver, but something happened, and now there is no sound. I have checked the Contour setup screens and I can't find anything that changes this behavior. Is there a setting I am missing? This worked fine for my DirecTV DVR that was replaced by the Coutour.
David
Domino
Valued Contributor III
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The DPQ3925 is a DVR? I thought that it was a DOCSIS 3.0 modem/phone/wireless gateway. It has no HDMI output. Are you sure of the model number?
http://www.cisco.com/c/dam/en/us/td/docs/video/at_home/Cable_Modems/3900_Series/OL-30824-01.pdf
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HamsterDR
New Contributor
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Oops - that was the DOCIS modem. The correct Contour model number is 9865HDC. Sorry. The DOCIS modem has nothing to do with this problem.
David
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StephanieA
Former Moderator
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Please check the audio settings in the cable box and let me know what you have selected for your Digital Output.
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HamsterDR
New Contributor
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Volume Level: Variable
Analog Output: Surround Sound
Digital Output: PCM
Dynamic Range: Medium
Audio Language: Prmary
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StephanieA
Former Moderator
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HamsterDR
New Contributor
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Now I have no sound even when the receiver is turned off - HDMI passthrough used to work. Now nothing. I have powered off and am rebooting the DVR. Still no sound at all.
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StephanieA
Former Moderator
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HamsterDR
New Contributor
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It was the Onkyo receiver. I had to reset the receiver, and now I get sound from the cable box both with the receiver off (through the TV speakers) and on (through the speakers connected to the receiver). I have no idea of what happened. I think maybe the passthrough feature gets confused.
David
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