Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
HD Zoom Button on my Motorola - GMH8742
I have noticed recently that the HD zoom button will not change ratio when watching live tv after awhile on hd channels such as tcm hd on channel 797 (yes i understand that many of the movies they show are older & is in the 4:3 ratio but I should be able to stretch screen by using the hd zoom button). Although it does change the sd channels as it should. The only way I've noticed to get this button to work on hd channels is to reboot the dvr which it will work again for awhile then later it will stop its ability to change those hd channels ratio once again. I found also that when the dvr is shut down for the night & started up later the hd zoom will not work unless I reboot dvr.
I generally watch recorded shows rather than live tv so being able to change the ratio for such channels as tcm hd on channel 797 is really a choice that i would like to have but the hd zoom will not work at all for any recorded hd channels. Changing the ratio on recorded sd shows works perfectly. The hd zoom button seems to be inconsistent. I would think that it would work whether it is all sd or hd channels & whether you are watching live tv or recorded programming. I hate that I need to reboot system just to get this feature to work properly for a time.
I do have in the settings under the video output format the resolution is 1080i wide & the output format as 4:3 preserve. I've already experimented with these settings & it doesn't change what i'm experiencing with the hd zoom button. Is this an already problem waiting to be fixed or is it my dvr box? Thank you for any help.
Domino
Valued Contributor III
•
MyAllyCat,
Why do call your DVR a "Motorola GMH8742" ? Motorola makes no such model. What is the real model number?
What software/IPG is it using?
0
0
MyAllyCat
New Contributor
•
Sorry but when I went to cox website to look at my account, cox had this info listed as the model I have. I can see on the bottom of the dvr itself says Cisco 8742 prod. As for what software it is running im in the dark. When I reboot dvr it doesnt show that info. In the customer support menu to view cable receiver never turns up anything. It just stays on please wait & then always says there is technical difficulties & if problem continues to call with reference 9.1.1. As of yet I havent taken the time to call.
0
0
Domino
Valued Contributor III
•
The name "Cisco" is on the bottom right corner of the FRONT PANEL, and the 8742 model number is on the upper left of the front panel, just above the ON/OFF button.
The 8742 from Cox uses the Trio software. The Trio software on my DVR only permits the "ZOOM" ("stretch" really), button to work on non HD channels, but not on non HD programs on HD channels.I don't know if this is by design or another flaw. I use original aspect ratio 99% of the time (so I get the black bars on the sides.) Thus, I never really use the "ZOOM" button on the remote. If needed (rare), I use the ZOOM/STRETCH button on the TV's remote.
The Trio "ZOOM" function is defective though, as it only includes "STRETCH" (which makes circles appear egg-shaped) and not "ZOOM."
BTW, Trio looks like http://media.cox.com/support/print_media/tv/interface/general/Cox-Trio-Guide.pdf
and, Passport looks like http://ww2.cox.com/residential/support/tv/article.cox?articleId=649d13b0-1ac9-11e1-5cbc-000000000000
0
0
MyAllyCat
New Contributor
•
Thank you Domino for the insight. Personally I think there is a bug within the HD Zoom button & how it relates to being used during live tv & especially during recorded hd recordings. Here's to hoping that this gets corrected in the future.
0
0