Hd Channels

Hi 1what1,

The "Temporarily off Air" error message is generic: it could indicate that the cable receiver is out of sync with our network and needs to be reset; it can also indicate a possible signal issue. If the cable signal getting to the receiver isn't as strong as it needs to be, lots of odd symptoms can occur. Make sure all the cable connections to the cable box are finger-tight.

Are there any splitters on the coax cable that connects from the outlet to the cable box? If so, take the splitter out and run the cable directly to the back of the cable box for a test. Reset the cable box by unplugging the power for 10 seconds and plugging it back in, and then give the cable box 3-5 minutes to go through its reset process. If all channels are working without the splitter connected, it's very possible the splitter simply needs to be replaced.

If you still have channels that aren't working correctly, please email me at cox.help@cox.com. To save time, copy your Forums post in the email and include your full name and street address. I want all your channels to work!