HBO doesn't work in my bedroom, and the Cox support website doesn't work

Hello,

My problem has to do with HBO not working in my bedroom.  It tells me I need a subscription which I do have and it works in my living room.  This has been the case since I moved in July 2013.   The 2nd problem is new (a few weeks now)  On demand doesn't work on both TV's in my house.   It again says I need a subscription.   This brings me to the next issue -  Your website.

On two occasions now, I've tried to use the live tech chat feature.   First time for a few hours it said "all customer support reps are busy" (something like this at least).   And now it shows me the chat option but I can't click anything.  I've tried Chrome and IE it doesn't work.   So then I tried the "send and email to Cox.com"   This takes me to "404 page cannot be found".   So here I am on the forum.