Have not received my receiver via mail yet

Hi TyeC, we are more than happy to assist you. However; we will need additional information from you in order to do so.

** To preserve your privacy, do not post this information in this public forum. Email us at cox.help@cox.com 

Please provide us with the following to allow us to access your account: 
- Full name on the account (as it appears on the billing statement)
- Complete home address (including city/state)
- Last four of your SSN or four digit Cox PIN, (the PIN is listed on page 1 of your bill under the account number)
- Include a description of the issue.

The purpose of the Cox Support Forums is to allow customers to discuss technical topics related to residential Cox services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.