Guide not working.

I started having the same problem tonight. The only thing that works is the on/off button on the remote and the channel up/down buttons. No access to guide, menu, settings, etc.

My issue started this morning.  Always get a BS answer...I have reset myself manually, reset via the Cox Reset Tool, and even had a technician reset on his end.  He kept suggesting to have a technician come out...I was just at Cox last week swapping out a DVR box in my living room and lost all recorded shows/scheduled shows... Now the one in my bedroom is jacked!!  Also sick of hearing...Thank you for choosing Cox....I DID NOT CHOOSE THEM!!  Comcast/Xfinity is not in the area where I now reside....BLAH!!

ever since yesterday morning my guide wasnt working, and then i lost mostly all my channels. only a select few channels work, i was told there was damage to service in my area. i have tried the reset tool and having a tech reset it and i got nothing. im completely disappointed. i had to jump through hoops to get my hockey game live streamed just so i can watch it. id like for this problem to be solved or im going to be one of those grumpy customers.

Still the same issue on my end...I will be raising *** up in Cox today...Sick of paying off the wall prices for service that does not work correctly a majority of the time.  Any knowledgeable technician would have been aware of the issue yesterday, or Cox could have at least informed their technicians of issues in certain areas.

Not quite sure why I am always told that I need to change out boxes or it must be on my end.  I am starting to get sick of dealing with the "creepy" Rob Lowe...

hrhoades241 said:

ever since yesterday morning my guide wasnt working, and then i lost mostly all my channels. only a select few channels work, i was told there was damage to service in my area. i have tried the reset tool and having a tech reset it and i got nothing. im completely disappointed. i had to jump through hoops to get my hockey game live streamed just so i can watch it. id like for this problem to be solved or im going to be one of those grumpy customers.

ChrisL said:
I've checked again and it appears engineering teams are still engaged and working towards a fix.

All 3 of my boxes have no guide info. Been this way since yesterday afternoon. It's getting old . . .

Are we still having this issue, a better question would be, why are we reading the support forum if everything is working like it should be....My question to support staff is when will we be watching TV again............

My guide went toes up last night with 'NO DATA' displayed on all channels. 'No worries' I say to myself. Just reset power, force a reload and the whole thing should reset itself. Wroooooong! Now the guide won't even come up (Your Settings Menu is not available) and a good portion of my premium channels are now missing. I chatted with Tech Support just now and they confirmed the outage here in VB.

The worst part for me is not being able to set the event timer.  So if I forget what time one of my shows comes on I end up missing it. I suppose these engineers working on the problem went home for the day so we may be suffering through this for days.

I'm agreeing with you about the prices. They have gotten way too expensive. Fortunately, I DO have some choices where I live. I wonder if FIOS is willing to make a deal...