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Tink

New Contributor

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5 Messages

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guide not working

Why does everyone channel on my guide say no data and how can I fix this? I've tried resetting, and unplugging my box, but every time it still says no data.

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ChrisL

Former Moderator

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7.1K Messages

I did see reports of problems related to this in your area yesterday.  Are you still seeing any problems?

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Tink

New Contributor

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5 Messages

Yes, I am still seeing no data for every channel.

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ChrisL

Former Moderator

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7.1K Messages

I'm told that the issue is still being investigated.  I apologize for any inconvenience caused.

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Felecia

New Contributor

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3 Messages

I am from the Hampton Roads, Virginia area and I have been having the guide not working problem and a majority of my channels not coming in since early afternoon on yesterday, April 8, 2015. I am still having problems even though I have refreshed the signal on my box numerous times. This is so frustrating and I will be requesting a credit on my bill due to this outage.

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peejay

New Contributor

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2 Messages

I have had the same issue since yesterday.  Made two attempts to reset to no avail.  Cox is aware and I get the same message, "we apologize for the inconvenience and our technicians are working on it."  It's now been two days, so something must be very wrong.  I just wish they would communicate that widely via media or social media.  It's annoying to wonder whether or not anyone is still paying attention.

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peejay

New Contributor

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2 Messages

Yes!  There are definitely still problems in this area.

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