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New Contributor
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GigaBlast speeds are low
When we first got it installed I remember hitting around 800~900 Mbps, but I noticed lately I can't get more then about ~400 no matter what I do. I have been unable to figure out why it has dropped so much. I have tried restarting the router and my computer but it hasn't helped.
ChrisL
Former Moderator
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Are you able to try connecting the ONT directly to the PC with an Ethernet cable and see what the speeds look like that way?
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gueber
New Contributor
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Direct connection. 900+ Mbps
Seems the router is the problem. Its a NetGear r6300v2 that came with the installation. I had tried to do a firmware update because it said firmware update was available, but it failed due to cox's custom firmware which I didn't know about at the time. Could it have messed up the custom firmware and how can I get it back?
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gueber
New Contributor
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So can you guys push a firmware update or what?
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ChrisL
Former Moderator
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You could try pushing and holding the reset button on the router for 30 seconds to do a factory reset and see if that helps. If not it may be necessary to swap the router out.
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gueber
New Contributor
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@ChrisL
Gave it a try but no change to speed.
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ChrisL
Former Moderator
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I don't have firmware for that device. If the factory reset doesn't help it'll probably need to be swapped out. -Chris
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gueber
New Contributor
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@ChrisL
Ok how can we do that?
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Accepted Solution
BrianM
Moderator
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Brian
Cox Support Forums Moderator
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