Game Lags/High Ping Late at Night

@gamboashakespear

Would it be possible to try getting some trace routes without the router and posting the results?

I tried connecting the modem directly to my computer, but I suspect that Cox did not recognize the Mac address and it did not work. Any suggestions on how I can do this? Do I need to register my desktop mac address on the system, or am I completely misunderstanding how it works?I tried connecting the modem directly to my computer, but I suspect that Cox did not recognize the Mac address and it did not work. Any suggestions on how I can do this? Do I need to register my desktop mac address on the system, or am I completely misunderstanding how it works?

@gamboashakespear

The modem will remember the previously connected MAC address and simply needs to be rebooted when connecting a new device.

I will try this next time I am home and encounter this issue (likely tonight). Note that when I started this thread, I was having this issue and it resolved itself around 1:30 am. This is consistent with what I have been experiencing for over a week now.

gamboashakespear,

Thanks. Let us know what you find. Please also keep in mind our maintenance is usually completed overnight, so it might be part of what you're seeing. I'm able to confirm work has been being done over the last few nights in your area.

I tried playing a few games tonight and it was perfect until about 10:15 pm PST (consistent with what I have been experiencing for over a week now). I tried connecting my modem directly to my computer. It made no difference. This is extremely frustrating. I am only home and awake about two hours per day and I like to spend the time playing games. I can't even do that with this connection.

Here is the Traceroute with the modem connected directly to my desktop:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 189 ms 13 ms 104 ms 10.80.44.1
2 89 ms 10 ms 8 ms ip68-4-14-134.oc.oc.cox.net [68.4.14.134]
3 8 ms 8 ms 35 ms ip68-4-11-70.oc.oc.cox.net [68.4.11.70]
4 16 ms 10 ms 166 ms 68.1.1.61
5 23 ms 186 ms 8 ms langbbrj01-ge050000804.r2.la.cox.net [68.105.30.181]
6 9 ms 199 ms 203 ms 108.170.247.193
7 334 ms 9 ms 18 ms 108.177.3.125
8 15 ms 10 ms 10 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Do you have any trace routes to the game server address? Also, can you run 2 other trace routes to different websites so we can compare them?

I cannot run this until the problem reoccurs (I'm expecting tonight); however, I have done it previously to the game server, to google, and several other servers. The results are the same. The high pings always come from 10.80.44.1. I still do not know what 10.80.44.1 is.

Here are more traceroutes (including to the game server -- the first one). As you can see, the spikes appear on the second hop 10.80.44.1:

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 268 ms 20 ms 14 ms 10.80.44.1
3 18 ms 153 ms 10 ms ip68-4-14-132.oc.oc.cox.net [68.4.14.132]
4 24 ms 7 ms 13 ms ip68-4-11-70.oc.oc.cox.net [68.4.11.70]
5 10 ms 10 ms 10 ms 68.1.1.171
6 220 ms 11 ms 40 ms 70.191.61.10
7 12 ms 43 ms 12 ms 37.244.0.33
8 19 ms 22 ms 25 ms 24.105.30.129

Trace complete.

Tracing route to www.google.com [172.217.5.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 118 ms 20 ms 28 ms 10.80.44.1
3 8 ms 15 ms 24 ms ip68-4-14-132.oc.oc.cox.net [68.4.14.132]
4 11 ms 21 ms 11 ms ip68-4-11-70.oc.oc.cox.net [68.4.11.70]
5 11 ms 13 ms 19 ms 68.1.1.63
6 10 ms 23 ms 18 ms langbbrj01-ge050000804.r2.la.cox.net [68.105.30.181]
7 34 ms 65 ms 72 ms 108.170.247.193
8 49 ms 69 ms 21 ms 108.170.237.113
9 12 ms 13 ms 11 ms lax17s15-in-f68.1e100.net [172.217.5.68]

Trace complete.

Tracing route to star-mini.c10r.facebook.com [31.13.77.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 209 ms 7 ms 7 ms 10.80.44.1
3 30 ms 38 ms 8 ms ip68-4-14-132.oc.oc.cox.net [68.4.14.132]
4 9 ms 7 ms 8 ms ip68-4-11-70.oc.oc.cox.net [68.4.11.70]
5 115 ms 24 ms 24 ms sanjbprj01-ae0.0.rd.sj.cox.net [68.1.5.184]
6 23 ms 27 ms 38 ms ae27.pr01.sjc1.tfbnw.net [103.4.98.54]
7 44 ms 24 ms 23 ms po111.asw04.sjc1.tfbnw.net [31.13.25.180]
8 25 ms 31 ms 23 ms po241.psw04.sjc2.tfbnw.net [74.119.79.115]
9 24 ms 31 ms 25 ms 173.252.67.183
10 33 ms 139 ms 32 ms edge-star-mini-shv-01-sjc2.facebook.com [31.13.77.36]

Trace complete.

@gamboashakespear

From this end I'm not seeing any abnormal latency from us to the modem. If you're still seeing problems without the router it may be time to see about having a technician come out and troubleshoot further.

The problems are only at a very specific time. Usually between the hours of 10:00 pm and 1:30 am Pacific Time.

Hello gamboashakespear,

Are you also have issues getting on the internet to surf the web at that time or just an issue when gaming?

Primarily just with gaming. Sometimes I will notice some websites will be a little slow, but it is mostly usable for internet surfing. Gaming is impossible, though, due to random latency spikes.

I also noticed that speed tests show that the connection is considerably slower when I am having these issues. I have the 150 mbps package. When everything seems fine, a speed test shows around 150 mbps. When I am having issues, speed tests will only show about 35 mbps.

Any other ideas? Again, it is 11:00 pm and the latency spikes have appeared -- games are unplayable. It was fine this morning...

Do the traces show you which side of the network the latency is happening? Have you contacted support for the game server's network?