Frequent Internet Drop or Intermittent throughout the day

Setup: Motorola SB5101 modem, Linksys RT31P2 broadband router (to run Vonage), and a Net Gear Nighthawk wireless router, in that order.

I experience frequent drops on the wired line and the wireless line as well. Makes watching Netflix streaming a pain in the b***.

Can I get rid of the Linksys router and run Vonage from the NetGear Nighthawk? Do I need to upgrade the Motorola modem?

Looking for any suggestions, or where I might find modem log or other performance information that helps me understand why I have the frequent interruptions. Been going on for years.

KMS

C

ChrisL

Former Moderator

•

7.1K Messages

Looking at the bigger picture, your service would probably run better if you upgraded to a DOCSIS 3.0 modem and put the Vonage router behind the Nighthawk. You may need to contact Vonage to see if this setup will work for their service. In the meanwhile it may be necessary to try connecting a PC directly to the modem to determine if the connection still drops that way.

S

shewfekj

New Contributor

•

2 Messages

Thank you ChrisL. Vongage suggested the same, but cannot run Vonage from the Nighthawk so need to keep the Linksys.

Welcome to the Cox Community

Frequent Internet Drop or Intermittent throughout the day

Related Content

Recent Discussions