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5 Messages
Frequent internet disconnects lasting ~2 minutes then full connectivity
In the last several weeks I have been experiencing, both at home and at a neighborhood restaurant, frequent drops of internet connectivity lasting about two minutes followed by full connectivity restored. At the restaurant it is everyday at 4:51 PM and at home the time seems to vary wildly. This morning it has cycled four times between 6:45 and 7:45.
This is in Lafayette, Louisiana.
During the last outage I was able to get to the cable modem 192.168.100.1 and obtain the following. The receive power level is 2.6dBmV after connectivity restored is the only difference i saw. All of the lights except two on the front of the modem go out.
Since this is happening at two different locations about a mile apart I am guessing this is a Cox system level problem and not a local in my house wiring problem.
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Name |
DPC2100R2 |
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Modem Serial Number |
221705155 |
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Cable Modem MAC Address |
00:23:be:46:fe:60 |
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Hardware Version |
2.1 |
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Software Version |
dpc2100R2-v2.0.2r1256-110419as-COX |
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Receive Power Level |
2.4 dBmV |
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Signal to Noise Ratio |
36.7 dB |
|
Transmit Power Level |
44.7 dBmV |
|
Cable Modem Status |
Operational |
alexandria1
New Contributor
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1 Message
13 years ago
I'm having the same problem, only in Alexandria VA. I've had intermittent problems during the day, but a couple of evenings it got worse around 5:00 p.m. Happened all day long today (Saturday) and finally stopped using Internet this afternoon. Now looking for a solution.
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ChrisL
Former Moderator
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7.1K Messages
13 years ago
Those signal statistics appear to be just fine. If you continue to experience problems it may be beneficial to schedule a technician to come out and troubleshoot further.
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