Fluctuating Speeds and Disconnections......

So hoping there is some relief to be had shortly, but my experience of recent weeks has been disappointing. Why?

- The speed of our service (supposed to be 50Mbps) has been fluctuating badly, from anywhere (speedtest app) ~10Mbps to ~60Mbps.

- The connection itself, randomly drops out, taking a few seconds to reset itself. 

*This is both wifi and hardwire scenarios*

1st Cox Support Attempt

- Reset modem

- Check settings

- Faulty Modem - Return to store (Store exchanges dual for single wifi router).

- Problem not resolved.

2nd Cox Support Attempt

- Reset modem

- Check settings

- Sending Technician

- Technician identifies issue on street affecting 8 houses, and removes splitters.

- Still not resolved.

3rd Cox Attempt

- Reset modem

- Check settings

- Sending Technician

- Technician checks cable points; removes pressure connections.

- Still not resolved.

4th Cox Support Attempt

- Reset modem

- Explains modem on a powerstrip will cause issues with speed/connection

- Removed modem from powerstrip 

- (Surprise) Still not resolved.

Going to be reaching out for attempt #5....... maybe, just maybe we'll resolve this.

FYI - Technician visits were charged to account (and then cleared when challenged).

Anyone got any ideas? Had a similar issue?