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ChaBing

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Firmware update to Surfboard 6850?

We have been experiencing consistent outages over the past month or so (dropping about every 5 minutes, reconnecting, and then dropping).

We have had to just turn off the WiFi on our phones, as is it just infuriating to deal with. Is this something a firmware update might help with? Is there another solution?

Thank you!

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DerrickW

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ChaBing, 

I can check to see if there is a later version of firmware available for that modem.  Also, how far away from the router are you?  Do you have any other electronic devices in the vicinity that could be interfering with the wireless signal?  Changing the channel on the router may also help.  Can you please email us at cox.help@cox.com and include your account information (name and address)?  We'll look into this for you, thanks!  

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ChaBing

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DerrickW said:
ChaBing, 

I can check to see if there is a later version of firmware available for that modem.  Also, how far away from the router are you?  Do you have any other electronic devices in the vicinity that could be interfering with the wireless signal?  Changing the channel on the router may also help.  Can you please email us at cox.help@cox.com and include your account information (name and address)?  We'll look into this for you, thanks!
Thank you for the response Derrick. I have sent an email to the account you listed, which includes my account info and answers to your questions. Thank you!

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