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New Contributor
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Email stopped working on iPhone after upgrade to ios9
The day after I updated my iphone6 to ios9 one of my Cox email accounts no longer works. My Primary account works just fine but my secondary does not. I haved tried deleting the acct and then re-adding it, but it keeps saying my id or password are incorrect. Obviously they are not as I am logged on here as the failing id and password. What is going on?
Becky
+2 more
Moderator
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When you are logged into cox.com with the secondary User ID, are you able to access your WebMail?
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mhamrick
New Contributor
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YES
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DerrickW
Valued Contributor
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Lenamom
New Contributor
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I'm having trouble too! Can't get my iPad or android to work. Get Same message.
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DerrickW
Valued Contributor
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Are you still having trouble accessing your email? Are you able to access your email using an email application that isn't on your iPhone (Mac Mail, MS Outlook, etc.)? Also, please verify the login information is correct by accessing your email from our website - http://webmail.cox.net.
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Bosco23
New Contributor
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Tecknowhelp
Valued Contributor II
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Do you have anything else configured for that email address? If so, is it set up using POP3 or IMAP?
When a computer connects to the email system using POP3, it locks it for that period. Any other device trying to connect, will get that message. Thats why if you want to use you email on more then 1 devices, it's better to use IMAP. IMAP allows many devices to talk to the email system at the same time. Also allows for better sync of folders. See here for IMAP email settings.
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