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New Contributor
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Email reactivation - not working.
When I click the button the internet thing acts like its working then just stays on the same page and does nothing. It has been like that for days now. -_- Mailed 2x already with no reply at all.
ChrisL
Former Moderator
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Health_Edge
+5 more
Valued Contributor III
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Yea..I think its best to first define "internet thing". Do you mean your clicking on the link inside internet tools to reactivate a email (that was frozen for inactivity) and the browser isn't accepting the action? If so, maybe try holding down CTRL while clicking to open it in a new tab? Or do other links (like to change password) work on the same page?
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Cerberus
New Contributor
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http://myaccount.cox.net/internettools/email/reactivateemailconfirm.cox?email= EMAILHERE page just goes back to http://myaccount.cox.net/internettools/email/reactivateemailconfirm.cox when I click the confirm button. Does not reactivate it at all.
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Cerberus
New Contributor
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http://myaccount.cox.net/internettools/email/reactivateemailconfirm.cox?email= EMAILHERE page just goes back to http://myaccount.cox.net/internettools/email/reactivateemailconfirm.cox when I click the confirm button. Does not reactivate it at all.
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Health_Edge
+5 more
Valued Contributor III
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I was able to partly replicate the issue, but not with reactivation, but with deletion. I did not have any disabled accounts to test with. I tested in Chrome and MSIE. Deleting Temp/Cache had no effect.
From internet tools > Manage Email addresses. Then I click on "Delete" to the right of a user which brings me to
http://myaccount.cox.net/internettools/email/deleteemailconfirm.cox?email=macimap%40cox.net
This is the confirmation screen for deletion. When I click "Confirm" it reloads
http://myaccount.cox.net/internettools/email/deleteemailconfirm.cox
Getting me stuck in a infinite loop. Cancel seems to work. I tried with multiple accounts, all child/secondary. Changing passwords from the same screen seemed to work.
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DerrickW
Valued Contributor
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Hi Cerberus,
We may need to escalate this further and do some troubleshooting on our end of the network, figure out what's going on with the site. Have you tried different computers and/or different web browsers? Can you email us at cox.help@cox.com, in your email please include the name and address on the account.
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