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New Contributor
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Email problem
Been having problems sending emails for several weeks. After I compose an email, I hit the SEND button and the mail area of the display goes blank. I still have all the buttons (send, compose, etc.) and all my folders show up on the left side, but where you would read or compose an email, its just white space. I can go back to the INBOX or any folder and everything is displayed. When I look in the SENT folder the email I tried to send is not there. The other thing I noticed is that when I select the ADDRESSES button, I also get a blank screen - nothing comes up. SO, I can no longer send emails. I am using the web-based email.
DerrickW
Valued Contributor
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Are you using Classic or Enhanced Webmail? It sounds like there may be a java script issue. There are couple of things we can try, when you compose the email look at the right side of the screen, it is more than likely set to HTML. Try changing it to Plain Text and sending again.
You could also reinstall the java plugin, click on this link - http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html. Choose the operating system from the list of downloads on the page. I hope this information helps, let us know if you need any further assistance.
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rgmess
New Contributor
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rgmess
New Contributor
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by the way, this problem occurs whether I am accessing webmail from my desktop or my iPad.
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MichaelJ
Moderator
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rgmess
New Contributor
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rgmess
New Contributor
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Interestingly, I have a second Cox email account that I also access via classic webmail, and I have no problem accessing Addresses or sending email. Can't see any difference int he settings between the two accounts. Flummoxed...
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DerrickW
Valued Contributor
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That is a very unique problem that you are having. We can try logging in as you from here to see if we are able to duplicate the issue. Can you please email us at cox.help@cox.com, include the username and password for the email address if you would like for us to troubleshoot this issue further.
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