Email Outage Update, December 19

More than 80% of stored messages received and queued this weekend have been delivered. While queued emails will all be delivered, they may not arrive in chronological order (the order in which they were received). You may also notice that the Date/Time stamp for these emails in your Inbox reflects when they were delivered to your mailbox after access was restored. The Date/Time the message was originally sent will display in the Read Message view. See below for how this will appear.

We expect to have delivered all messages by late Wednesday night, 12/19.  The replacement of our email storage platform equipment is underway. Technical teams continue to be on high alert and monitoring systems closely throughout this process.

Email access was restored as of Monday, 12/17 at 6:30 am, allowing customers to send and receive email messages.  If you are having difficulty logging into your email, or receive a "lockout error," you may be able to resolve the problem using the Tips below.

Note that your login ID is the portion of your email address before the “@cox.net”  Example: If your selected email address is anyname45.here@cox.net, then User ID is anyname45.here

We sincerely apologize for the impact this had on you and appreciate your patience.

Example of an email in your inbox displaying delated Date/Time

After Opening the message, the correct Date/Time will display in the message details as shown below.

Tips on accessing your email                                                                                                                                                                                                  All customers:

• Trouble Signing In on Cox.com
• Reset an Account Holder Password Using Internet Tools

Customers using an Apple or Android Device may want to reset their device email setup:

• Set Up an Android Phone to Send and Receive Cox.net Email
• Set Up an iPhone or iPad to Send and Receive Cox.net Email