Cox_is_charging's profile

New Contributor

 • 

2 Messages

Closed

email me

I relocated about 2 month ago. Before moving I called you and told you that I had to terminate the service because Cox doesn't provide service in the area where I move to. I was told to return the modem to a local store, which I did. But your store at Edmond, OK (on 33rd st.?) refused to accept the equipment. I knew it would be a problem, so I posted a message in the forum leave a record that it is your company that could neither provide service to me nor would want to accept the returned modem.

Now, you believe I owe you $852.81. I am more than happy for you to bring the case to the court. But I give you the last chance that you can reach me by email to tell me where I can drop your modem. Thank you.

Moderator

 • 

774 Messages

Hi, 

We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include your name, complete service address, last 4 SSN or COXPIN, and the issue you’re experiencing.