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New Contributor
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EMAIL from COx.net not being sent
Sometime last week we no longer could send email from our cox account via outlook, Iphone, Ipad, and Modzilla Thunderbird. Web access works but nothing else does. I can get email but not send. When I test account settings it gives me an OK message but I never get the test email. I turned on logging and checked when I send and it says delivered. Also note all my other non cox account emails work fine. Please advise. See outlook logs
2014.04.06 14:10:32 SMTP (smtp.cox.net): Port: 465, Secure: SSL, SPA: no 2014.04.06 14:10:32 SMTP (smtp.cox.net): Finding host 2014.04.06 14:10:32 SMTP (smtp.cox.net): Securing connection 2014.04.06 14:10:33 SMTP (smtp.cox.net): Connected to host 2014.04.06 14:10:33 SMTP (smtp.cox.net): <rx> 220 fed1rmimpo306 cox ESMTP server ready 2014.04.06 14:10:33 SMTP (smtp.cox.net): [tx] EHLO RichASUS 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-fed1rmimpo306 hello [213.52.162.124], pleased to meet you 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-HELP 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-AUTH LOGIN PLAIN CRAM-MD5 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-SIZE 28672000 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-ENHANCEDSTATUSCODES 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250-8BITMIME 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 250 OK 2014.04.06 14:10:34 SMTP (smtp.cox.net): Authorizing to server 2014.04.06 14:10:34 SMTP (smtp.cox.net): [tx] AUTH LOGIN 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 334 VXNlcm5hbWU6 2014.04.06 14:10:34 SMTP (smtp.cox.net): [tx] cmljaF92ZWlsbGV0dGU= 2014.04.06 14:10:34 SMTP (smtp.cox.net): <rx> 334 UGFzc3dvcmQ6 2014.04.06 14:10:34 SMTP (smtp.cox.net): [tx] ***** 2014.04.06 14:10:35 SMTP (smtp.cox.net): <rx> 235 2.7.0 ... authentication succeeded 2014.04.06 14:10:35 SMTP (smtp.cox.net): Authorized to host 2014.04.06 14:10:35 SMTP (smtp.cox.net): Connected to host 2014.04.06 14:10:35 SMTP (smtp.cox.net): [tx] MAIL FROM: <*****> 2014.04.06 14:10:35 SMTP (smtp.cox.net): <rx> 250 2.1.0 <*****> sender ok 2014.04.06 14:10:35 SMTP (smtp.cox.net): [tx] RCPT TO: <*****> 2014.04.06 14:10:35 SMTP (smtp.cox.net): <rx> 250 2.1.5 <*****> recipient ok 2014.04.06 14:10:35 SMTP (smtp.cox.net): [tx] DATA 2014.04.06 14:10:36 SMTP (smtp.cox.net): <rx> 354 enter mail, end with "." on a line by itself 2014.04.06 14:10:36 SMTP (smtp.cox.net): [tx] . 2014.04.06 14:10:36 SMTP (smtp.cox.net): <rx> 250 2.0.0 mdAZ1n00L2hLalh01dAb9G mail accepted for delivery
Mpphred
New Contributor
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Same as before. When I went to test settings 2 green check marks came back saying successful. Next???
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Mpphred
New Contributor
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clarify service address? please be clearer
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Mpphred
New Contributor
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I'm am not at my house now and am currently in Africa until April 15th. DO you still need the street address?
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Health_Edge
+5 more
Valued Contributor III
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Yes, because they need to pull up your account so they can look at how the email is provisioning/configured in their system. I assume your username isn't one of your cox email addresses?
Also, could Moderator confirm that SMTP server works from outside US? The logs look they auth with the SMTP and sent the mail. Have you tried sending to someone other then yourself? Or maybe just a non cox email account you have? Maybe your sending, your just not recieving the test email you sent?
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Mpphred
New Contributor
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OK i' ll remove
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Health_Edge
+5 more
Valued Contributor III
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No, they meant to send that info to cox.help@cox.com with other info and link to this post. Please edit post and remove personal info. This is a public forum.
Though I just fathomed the stupidity of asking you to email your account info to someone about inability to send email. Maybe send it via webmail.cox.net?
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Becky
+2 more
Moderator
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I'm sorry for all the frustration this issue with email has caused! Just to clarify, you are able to log in to www.cox.com and use Cox WebMail without any problems, correct? You are able to send mail, receive mail, and have confirmed that your contacts are receiving mail sent when logged in to WebMail, correct?
Make sure that you do not include "@cox.net" as part of the User Name stored within the email profiles on the iPhone, iPad, and also Outlook. Verify your settings using the instructions found at http://bit.ly/CoxEmail_iPad_iPhone.
When you try to send an email within Outlook, do you get an error message?
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Mpphred
New Contributor
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Everything works on web mail, send receive etc. All my outlook settings are correct and have been sending and receiving mail up until a week ago. If you look earlier in this post you can see the outlook logs showing delivery. Have same problem on Iphone and Ipad and modzilla mail. BTW my wife has same issue.
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Mpphred
New Contributor
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Any suggestions? Waiting to hear back for 2 days
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ChrisL
Former Moderator
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