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New Contributor
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email and "weak" password?
family member lost email password, in trying to reset it on hitting submit the response comes back "Error: Password does not meet minimum requirements", no matter what new password is put in, it always comes up as too weak, the last one attempted was 20 characters "TpU419%apple/pie@qr" and similar, why is still coming up as weak?
StephanieA
Former Moderator
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Here are our password requirements:
Must be between 8 and 24 characters long
Must include at least one letter and one number
May include special characters: !@#$%^*()
Is case sensitive, so SaMpLe4 is different than sample4
Must not include any form of the word password
Must not be the same as the username
If you continue to have issues, please email me at cox.help@cox.com the email address and your forum post to further review.
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Rootman
New Contributor III
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Just a WAG, but is the forward slash allowed? Also having TWO dictionary words 'apple' and 'pie' may be it???
I know it's aggravating, I eventually used a password generated by KeePass to get mine after several failed attempts using a password that worked everywhere else as "strong".
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Health_Edge
+5 more
Valued Contributor III
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Try clearing your temp and cookies. If that doesn't work, whats the exact error message?
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