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electrocution?
I checked my mom's cable connection and got a shock (jolt) when I touched the cable connector coming out of the wall. The cox technicians have been out at least three times in the last year (maybe 4 or 5), and one did a very thorough job. He replaced a couple connectors in the attic, actually went up the pole in the alley and onto mom's roof to check signal strength both places (he said all the techs should always do that). That is rarely done - other service calls have usually been ground-level only. My concern here is this new shock problem - mom is 85, and I don't want her electrocuted as she tries to get a clearer picture during Walker, Texas Ranger. I also don't want to drive across the Phoenix valley to play pretend-technician when she already pays cox extra for wiring coverage. I searched the forum for other potential electrocutees, and found only Mary - her thread initially mentioned getting zapped but didn't mention resolution of that particular symptom. I also don't want Technician #8 to make a change which un-fixes Technician #6's repair (seems it isn't possible to have satisfactory tv, phone and cable service simultaneously). Mom pays out a lot monthly, and satisfactorily functioning service is my baseline expectation.
ChrisL
Former Moderator
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This actually sounds like there may be an electrical ground fault somewhere. We can send a technician out to make sure all of the cable lines are wired correctly however you'll also want to check for an electrical ground fault as well. If the home's electrical grounding has become disconnected somehow that would energize our wiring as how we also ground our lines.
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Tecknowhelp
Valued Contributor II
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Yea, call a electrician ASAP. If there is a electrical ground problem that is back feeding electricity into the coaxial, not only can this cause a saftey hazard, but it can damage your equipment AND cause cable problems for everyone on your block.
There is also the possibility that someone put in a amp wrong. Some amps use coaxial as a power wire, and if the tech, or someone else, accidentally fed the power over coaxial into the splitter without powerpass, that might cause your problem. Was it like the shock you get when touching your tongue to a 9volt? Or was it sticking a fork in the toaster kind of shock? Either way I would disconnect your cable equipment until someone gets there, unless this puts you at further risk.
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