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Contributor
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Early morning call history not loading
Is anybody else getting this in the mornings when trying to check call history?..
"We are currently experiencing technical difficulties to load your profile. We are aggressively working to resolve this issue as quickly as possible. Your ability to access the Internet and other parts of this site is not affected."
Nan
New Contributor
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I am getting it also. It was this way almost all day yesterday as well and seems to be a recurring problem (at least once a month) for them. It is at least inconvenient and and worst for some home businesses a real problem that has not been addressed by Cox. I find it inexcusable that a company with as many "experts" as they have cannot find the root of the and fix it promptly.
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Bruce
+4 more
Honored Contributor III
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Yes. Then when it updates, most numbers in my History don't match the caller ID on my equipment.
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Janno
New Contributor
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Same here. Not able to access phone call history all this week.
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DerrickW
Valued Contributor
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I will report these issues to our engineering team to see if it is a larger issue, since everyone is having problems. I would still like to look into each issue individually to get this issue corrected. If you are still having problems please send an email to cox.help@cox.com, with the name and address listed on the account, as well as the username that you use to login to Phone Tools. Thanks!
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Bruce
+4 more
Honored Contributor III
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Still mismatched numbers. Also, when I attempt to download the .csv, the only entry in the file is as follows:
We are currently not able to fetch your Call History records. Please try again later.
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DerrickW
Valued Contributor
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