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New Contributor
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DVR Problems
Ever since my DVR updated to the newest software awhile back ago, it has been restarting multiple times a day. Tonight it did another one of it's restarts while I was watching a TV show but this time it never came back on. The DVR box displays only a "0" and isn't responding to anything. I've tried manually resetting it by unplugging it for 2mins and plugging it back in with no luck.
DVR model= Motorola DCH3416
ChrisL
Former Moderator
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I see you already tried rebooting the box. Another thing to try would be to disconnect and reconnect the coax cable to the back making sure it is seated properly. If that doesn't work you can exchange the box at one of our service centers if you like or speak to one of our local support representatives to setup a service call if necessary.
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brentsinbox
New Contributor
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Why doesn't Cox issue new DVR with large hard drive at no cost for existing customers?
How can I access the hard drive on my DVR with a external hard drive to have more record time. I pay for high definition TV but have small DVR hard drive? Cox needs to issue DVR with large drives at no additional cost to existing customers.
Please have Customer Retention Call me.
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