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DVR not working and Box keeps resetting?
My DVR list is unavailable. I have reset my tv box about five times now and it's still not working nor can I even record new shows. Also, yesterday, my box continually reset on its own about three times... Is anyone else having these problems? The box reset could be due to some sort of update but if no one else is experiencing this then perhaps my box is defective. Also, the fact that my DVR doesnt work anymore definitely leads me to this conclusion but first I want to see if I'm the only one... Any feedback is appreciated.
Cox, do you have input on this matter or should I just ahead and call customer support? Please advise.
ReneeG
Former Moderator
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It sounds like there may be an issue with the DVR's hard drive. As far as the box resetting on its own, do you have the box plugged into a surge protector or is it connected to an electrical outlet? We can send a signal from here to reset it remotely to see if that helps. Please email our team at cox.help@cox.com. Be sure to include your name, complete address and your issue.
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