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duplicate HD channels in Tulsa
A couple of months ago, Cox in Tulsa rolled out a new channel lineup that was supposed to make finding our channels "so much easier". In fact, it has made things much, much more difficult. They were supposed to change all of the HD channels to a new number. For example, AMC HD was supposed to change from 748 to 1105. Well, what actually happened was that 748 changed to 1048 and 1105. These are both HD channels with the exact same content. These channels are linked together so that you cannot "skip" one of them. If you "skip" one, the other will automatically "skip" as well. So both HD channels show up on your guide at the same time. No big deal, except this holds true for nearly ALL HD cable channels (Animal Planet, BET, Bravo, CNN, Fox news, HGTV, Hallmark, TBS, TNT, MSNBC, DISC, etc...) Now, we have to scan through all of these duplicate channels whenever trying to channel surf or look at the guide. I have called many times to complain about this and no one even seems to know that it does this! No one has an answer about why there are 2 HD channels, let alone how to unlink them so you can skip one without the other automatically skipping as well. Cox says no one else has complained about this, but just looking at previous forum posts I can tell that others have the same issue. I really wish Cox cared about their customers and would actually do something to resolve this. Listen up Cox or your customers will get fed up and switch to another service provider.
kenneymcc
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29 Messages
11 years ago
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tgspch
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3 Messages
11 years ago
Hi! Which guide layout do you use? I've tried several different options and these channels are all listed twice in the guide. For example, HGTV is listed as channel 1031 and 1160. Thanks!
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kenneymcc
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29 Messages
11 years ago
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ColleenD
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1.7K Messages
11 years ago
We appreciate your feedback and I will be sure to share it with our programming team. The feature is currently working as intended. When you set one of the numbers to be skipped, the feature will also set other duplicately mapped channels as well. Both channels are the exact same feed just mapped to 2 numbers. This allows for the convenience of the legacy TV Essential Lineup while still correctly grouping channels by genre as the new lineup intends.
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tgspch
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3 Messages
11 years ago
Thanks for your response Colleen. This may be convenient for the "legacy" line up (whatever that is), but it is extremely annoying for everyone else. I'm sure many customers do not want to see 20 programs duplicated on our guides. Please consider removing "duplicate mapping" so that one of them can be skipped. I understand that grouping the new lineup by genre is supposed to make things more convenient, but as a very long time Cox subscriber it actually makes it much, much more difficult to browse for programming. I'm sure Cox is concerned with customer satisfaction, and hope steps will be taken to make this new line up less annoying. Thank you for your time and consideration.
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MichaelJ
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1.8K Messages
11 years ago
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khintul
New Contributor II
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7 Messages
11 years ago
I'm also in Tulsa, and admit that when the new channel numbers were introduced, it was a bit confusing for a while. Since I don't watch that much during the week, the first weekend after the switch I just spent some time getting acquainted with the new layout.
I'm not a "channel surfer", but use the heck out of the guide to find what I want to watch and now after getting used to it, I find I really like it. I like that I can go to the genre I want, and don't have to skip over a bunch of things I have no interest in (like sports or music)
I know that there are duplicates between the legacy channels and the rest, but I still find that useful for finding the channels I have access to on the sets I don't have hooked up to boxes.
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