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Connectivity issues for years
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Internet issues
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Frequent Outages
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Outages
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Variety pack
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They don’t care
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Worst Service Ever!
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MichaelJ
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ikyuaokii
New Contributor
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ChrisL
Former Moderator
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I looked at your modem and it appears to already be running the most current approved firmware.
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ikyuaokii
New Contributor
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ChrisL
Former Moderator
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Definitely let us know if you continue to experience issues and we'll be happy to assist further.
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ikyuaokii
New Contributor
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ChrisL
Former Moderator
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I can't think of any reason that would be happening and I haven't seen any other reports of this. Does this happen on any other devices?
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ikyuaokii
New Contributor
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ChrisL
Former Moderator
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I suspect if it was a firmware bug all customers with that device would also be experiencing problems which doesn't appear to be the case. You can try resetting the gateway to factory defaults and set the PC to auto-configure and see if that helps.
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ikyuaokii
New Contributor
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ikyuaokii
New Contributor
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ikyuaokii
New Contributor
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ikyuaokii
New Contributor
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ChrisL
Former Moderator
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I'm not aware of any firmware problem that would explain what you're seeing. If you continue to experience problems it may be time to see about arranging for a technician to come troubleshoot further.
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Tecknowhelp
Valued Contributor II
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Chris, good luck with this post. Came over to Cox forum because no one would respond on DSLR.
I say ditch the gateway and go with modem/router. Gateway firmware is a mess enough without IPv6.
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