DPC3825 in Bridge Mode

Thanks for the reply, but how do you make the regular router a bridge if I needed it to be the cable modem?  I need the DPC3825 to connect to your RG6 cable in order to connect to the Internet in the first place, thus the bridge mode.

I was hoping that you can provision that mode by flashing a different firmware (or just enable the bridge mode from your side).  I know this can be done; it's just a matter if you are willing to do so or not.  Do I need to talk to your level 2 tech support for this?

Thank you.

For your situation if you would prefer to use your own router the DPC3825 is probably not going to be the right device for you.  I would suggest returning it and asking if a stand alone modem is available at the solutions store.  You can also get one from your favorite electronics retailer so long as it is on our list of approved devices:

http://ww2.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000

Thank you.  So after I get this modem, I need to call you guys to have it provisioned to work on your network, correct?

I was able to get the DPC3825 into the bridge mode by posting an hidden option in the web form, but it kept dropping connection to the network.

Thank you.

That's not entirely surprising as how that modem simply wasn't ever intended to function that way.  You may be able to self activate online if you have your account details handy.  Just be sure that if you do so and have a router hooked up that you power cycle the router once the modem activates otherwise you'll keep getting routed to the activation page.

Thank you.  Already ordered an SB6141.

Would you please direct me where I can perform the self-activation online?

Thanks again.

You'll automatically be redirected to self-activation if you try to go online.

Thank you!

For the router that will be connected to this new modem, on the WAN side, do I need to know anything special?  Or it will be just DHCP?

Hello Chris,

I got the new modem and activated it online.  However, during activation, the activation screen did not list the modem model that I have (SB6141), and it wouldn't let me proceed without entering one.  So, I selected SB6121 instead and got activated.

My question is that do I need to call Tech Support to have them properly provision the modem with what ever they have for the SB6141?  This model is listed under the supported modems, but it is not listed as an option during activation.

Thank you.

DE2000 said:
I got the new modem and activated it online.  However, during activation, the activation screen did not list the modem model that I have (SB6141), and it wouldn't let me proceed without entering one.  So, I selected SB6121 instead and got activated.

My question is that do I need to call Tech Support to have them properly provision the modem with what ever they have for the SB6141?  This model is listed under the supported modems, but it is not listed as an option during activation.

There's nothing to worry about, it's just cosmetic. It will be labeled as an SB6121 in some frontend interfaces, but the provisioning system on the backend knows that it's an SB6141 and will operate it accordingly. In fact, I can see that you've already been updated to the latest firmware (unless they're shipping with 1.0.6.12 now, but that would surprise me), and you have 8 channels bonded which a 6121 couldn't have.

I had the same problem when I set mine up, and I decided to pick SB6180. We actually thought we had this fixed a few months back, so I will have to shoot an email to the people who maintain the self-reg system. Either it wasn't fixed for all markets, or something got rolled back. Oy. 

Hi Kip,

I appreciate your response and your knowledge on this matter.  Your answer has reassured me that I didn't buy the wrong modem or was sent a fake modem.

I was chatting with your tech support earlier today (chatted with Gladie) and asked the same question.  Her answer made me really uneasy since she told me that the modem I have IS (she assured me because she said that she can tell from the SN and the MAC) the SB6121, not the SB6141.  She said that she tried to update the modem with provisioning for the SB6141 but didn't work.  At that point, I started to think that I may have "hosed" the modem with the firmware for the SB6121 and can't change it back to SB6141, or I have bought a fake modem that is labeled SB6141 but with the guts of SB6121.  She said to call back later to confirm my SN and MAC (which doesn't make sense).

Anyway, looks like that I am good to go.  I appreciate your support.