New Contributor II
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3 Messages
Download with very low average bitrate
I have a situation where my average download speed is around 200-300 kbps any time of the day. The slowdown is characterized by multi-second pauses in the bit stream, frequently timing out during a page load requiring a reload. Needless to say, any video is hopeless. Looking for a fix for this otherwise I'll look for another broadband supplier.
Any help is appreciated (esp Cox tech help).
I have a Linksys WCG200 modem with downstream power = -9.6 dBmv, SNR=32.0 dB, upstream power = 43.0 dBmV.
This poor download performance has been in effect for a month or two with acceptable performance before then.
Here are the stats and graphs for ten second burst and three minute tests via test.lvcm.com.
Accepted Solution
CrazyBoris
New Contributor II
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3 Messages
12 years ago
Ok, my modem/router equipment was an ancient Linksys WCG200 V1 which is DOCSIS 1.0.
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DerrickW
Valued Contributor
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1.2K Messages
12 years ago
I can take a look at the signal levels of the modem to see if there any issues that would cause you to have those download speeds. Are you using a wireless connection or plugged in directly? If you are able to connect directly, I am curious if the speed is faster because it could be an issue with the wireless. Please email us at coxhelp@cox.com including the account information (name and address), we will figure out what is causing the problem.
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Trikein
Contributor III
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806 Messages
12 years ago
First thing I notice is a low DS SNR. That should be above 35, and with a downstream that is technically within spec makes me think it's a intermident noise issue. Seems to be effecting download more, so I think its ingress somewhere in the DS frequency range. That ingress could be coming from your house though, so this doesn't rule out a internal issue.
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Trikein
Contributor III
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806 Messages
12 years ago
Pretty sure WCG200v1 is a DOCSIS 2.0 modem. If your DS SNR is still 32 your probably still going to have problems. Fingers crossed though.
http://downloads.linksys.com/downloads/datasheet/WCG200_ds.pdf
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CrazyBoris
New Contributor II
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3 Messages
12 years ago
The admin page for this modem reported DOCSIS 1.0. It's really old, maybe that's the reason. The good news is the SB6121 reports 35-37 SNR. Hoping for the best.
Thx,
Dave
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