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New Contributor
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do not open email attachment from "fed ex"
Got email saying "trouble delivering" from "fed ex"...said to open attachment "label???something) I made mistake of doing so and message said I had no access to anything on my computer until I paid a certain amount of bitcoins to unlock it. All files had a suffix I didn't recognize, that if I tried to open them sent me to box saying "cannot open, search internet for program to do so".
To solve problem I ran restore program (entered "restore" in search on my windows 10 computer) to a week earlier when last major MS update was done. Lost anything since then, but everything's working now.
bryaninphx
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Valued Contributor
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First Never Open any Attachment from anyone you do not know, and are not expecting.
When in doubt, Save the file first to your Desktop, make sure your Anti-Virus is up to date, then Right-Click on the saved file and choose "Scan with Windows Defender" & any other Anti-Virus program you have installed.
Do not regularly use a Windows Profile with Administrator permissions.
Install a good Cleaning program and Anti-Malware/Anti-Virus and use then regularly.
I recommend CCleaner & Free version of Malwarebytes Anti-Malware & Free version of ESET Online Scanner
Start your PC in Safe Mode in Windows 10
1) Boot PC to Safe Mode w/ Networking (As an Administrator) and install the tools above.
2) Boot PC to Safe Mode w/o Networking (As an Administrator) and run the programs above.
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