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New Contributor
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Disconnected from Live TV thru Cox TV Connect - SHAKEDOWN
Recently, Cox changed the rules for who can get Live TV on their iPad thru the TV Connect App. I have had access to Live TV for about 6 months until a few days ago, you have to have TV Essentials or higher and Internet Preferred or higher. I have Internet Essentials, so they cut me off Live TV.
Did anyone else go thru this? I called Customer Service, and to get the service back, they want me to pay more money to get the Internet Preferred. Feels like Cox is shaking me down. They provide me a service as part of my package, and then switch the rules, and then ask for more money to get the same level of service.
ChrisB
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Community Manager
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Hello,
The Preferred internet tier has always been a requirement since we launched Cox Tv Connect, this is not something new. It should not have been working for you previously, unless perhaps you were getting Preferred on a campaign that allowed you to get Preferred while paying the Essentials rate. I'd be happy to take a look at your account to see if we can discern why you were able to access it, but ultimately it may have just been a fluke. You can reach me at coxhelp@cox.com. I'm glad you got to enjoy the app, but I do apologize for the confusion.
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GreatGrog
New Contributor
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Hello ChrisB, are you out there. I sent you the requested info via email you provided, and no response. Typical Cox reaction. Ignore them until they stop complaining as most people will give up when faced with stone walling, lying, and ignorance.
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ChrisB
+4 more
Community Manager
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Hello GretGrog I am here. I have been out of the office but we are looking at your email-issue now. You should hear back from us this evening.
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