Disappointment

I would write a letter to Cox management about this, but obviously you hid their contact information VERY securely.

About 6 months ago, our remote began working strangely. I replaced the batteries, still the same. So I went to the cox store & got a new one.

Brought it home & installed it using the VERY complex procedure explained on a huge multipage document. Got it to work sort of; then it started to fail.

The basic issue is trying to get it the remote to turn the TV off & on & adjust the TV Volume. All the cable related functions work perfectly

I took new remote I back, got another identical looking one. Got it installed, it worked for a while (allowing TV to be turned off & on & making volume adjustments work). Then it failed. So I took it back & got new remote #3.

Couldn't get it to work at all (for Turn TV off & on & volume). So we just lived with it, turn the TV on / off manually by walking over to the TV, adjust volume the same way.

About two months ago I called your customer support. The rep was very nice & spent about an hour going through how to connect it up to the TV. No success. So he sent me remote # 4 very quickly.

I have not even tried to install remote #4, It's just easier to live with the issue.

So the purpose of this is to ask why you are producing inferior remotes that cannot be programmed to work with most common TV's?

I was really stupid to get rid of the old remote in the first place.

We have a 2007 Vizio Plasma TV that works great. My Daughter & family (living in our house) have a newer Vizio, I think LCD, they have the same remote & the same problem. TV CANNOT be turned off & on except manually & volume cannot be adjusted by the remote.

I know that I am a captive customer & I know that you know that & I have no choice except ATT Uverse which is almost as expensive (a little cheaper than you).

But why can't I get a remote that works?

Richard Korts

Escondido