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New Contributor
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Did McAfee monkey with TCPIP or Client settings?
Had trouble with McAfee a few days ago. I finally downloaded McAfee Virtual Technician, which found: Expected File not Present c:\program files\mcafee\virusscan\mcvsoutil.dll
I did an on-line Chat with Dileesh Das. Then phone call with Zack in Louisiana to remove completely then re-install the new McAfee to fix it. It was OK or so I thought. Worked OK all day. Then re-boot (over night) and presto, NO INTERNET !
Since then, I found that either the NIC is zapped or McAfee changed some SETTINGS like under Control Panel, Network Connections, Local Area Connections, Properties. Maybe TCPIP, or Client for MS Networks.
I called Cox, and was on hold a long time. An hour later I got hung up. Called back. I'm still on hold. So has this happened to anyone else?
JerryJar
New Contributor
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Just an update.... after being on hold for an hour, I got a lady, Tiara, who put me BACK in queue. 45 MORE minutes on hold and this time I got Zane, who was NOT willing to help me troubleshoot this problem, saying that he had no training (on TCP-IP). I asked Zane again, "I've got this computer that doesn't connect to the internet. Can't you help me?"
So there you go folks, Phone support, doesn't. Unbelievably poor support STRUCTURE.
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ChrisL
Former Moderator
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JerryJar
New Contributor
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Well thanks for the support number (888-556-0959). And, yes, that's the number I called.
The problem is now corrected, with no thanks to Cox. I took care of it myself. It was an easy fix too. If I had talked with a competent support team it would have been fixed in just a few minutes instead of hours.
I still can't believe that guy didn't seem to know about Client for Microsoft Networks or IP addressing. Had he never configured a firewall or set Bindings in NetBEUI? I guess all he knew was the script on McAfee, and there was no scripting to pass me up the chain to someone who knew more.
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Health_Edge
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Valued Contributor III
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You know what NetBEAUI is and still using Mcafee? Try Avast. Free, smaller memory footprint and better detection rate. Microsoft Security essentials is also decent I hear, but I don't have any personal experience using it.
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cyntimental
New Contributor
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Had noticed that for some reason McAfee had somehow turned off 'Real Time Scanning' and then I couldn't get it to turn back on after several tries, so uninstalled, then reinstalled McAfee, which took care of the 'Real Time Scanning' issue....and everything seemed to work....for one evening. I shut the PC down in the AM and when I turned the PC back on when I got home from work.....now I cannot connect to IE! Really irritated with McAfee AND Cox! (And BTW, I agree, Cox is pretty much clueless when it comes to helping with issues. Went thru 2 people there, w/ no such luck, and they just want to bat you over to McAfee, then McAfee bats you right back to Cox support. NOT HAPPY RIGHT NOW.)
(Update 3/28/14: Uninstalled McAfee once again, and suddenly IE was up and running and connected to the internet w/o any problem. I now have Avast and Firefox, and they are quite the happy couple. What an amazing difference. No more McAweful for me.)
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ChrisL
Former Moderator
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